Angela Fifer
BIRMINGHAM,AL
Summary
Dynamic administrative professional with over 10 years of experience in administrative and HR roles, demonstrating proficiency in Microsoft Office Suite, including Excel, Word, and Outlook. Expertise in managing confidential information and a detail-oriented approach ensure high-quality support in fast-paced environments. Strong understanding of recruiting and staffing solutions has led to a proven track record of successfully managing recruitment initiatives and effectively filling positions. Adept at identifying qualified candidates, coordinating interviews, and facilitating smooth onboarding processes while maintaining a customer-service mindset.
Overview
18
18
years of professional experience
Work History
Staffing Coordinator
Fives
09.2024 - Current
- Review job requirements and document job descriptions with input from the hiring manager
- Source, screen, and submit qualified candidates to the hiring manager
- Coordinate and schedule interviews with candidates and hiring managers
- Conduct reference and background checks on candidates
- Ensure all new hire documents are complete and compliant with company policies
- Monitor and report on staffing metrics (e.g. turnover rates, time-to-fill, etc.)
- Maintain the applicant tracking system and other staffing tools
- Maintain and build relationships with external staffing agencies and job boards
- Provide guidance and training to hiring managers regarding staffing policies and procedure
- Negotiated and managed third-party contracts related to project deliverables.
- Performed sourcing, interviewing, negotiations and hiring.
- Reported on project scheduling activities and provided support to purchasing and logistic teams.
Operations Administrator
Fives North American Construction
10.2023 - 09.2024
- Fielded phone calls from customers and answered diverse questions.
- Led transition of facility to new system.
- Documented company processes and procedures and disseminated to proper personnel.
- Facilitated in creating process and procedures to ensure seem less workflow.
- Analyzed main operations practices and offered suggestions that improved productivity.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Implemented new operational processes, resulting in an increase in process efficiency.
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
- Explained job duties, compensation and benefits to potential candidates.
- Provided hiring status updates to HR and managers for comprehensive oversight.
Client Relations Specialist
WorkSmart Staffing
06.2023 - 09.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered inbound calls, chats and emails to facilitate customer service.
- Completed continuing education and training programs for professional development.
- Addressed inquiries from clients and department team members.
- Consulted with customers to resolve service and billing issues.
Onsite Manager
WorkSmart Staffing
10.2022 - 06.2023
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Interviewed, hired and trained new employees.
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Entered time and attendance logs in preparation for payroll.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Administrative Assistant To The President
SHIFTFORWARD
05.2022 - 10.2022
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Created PowerPoint presentations used for diverse business needs.
- Created newsletters to share company updates and events.
Staffing Coordinator
Diverse Staffing
10.2021 - 05.2022
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Accomplished strategic workforce planning, new employee onboarding, labor relations and health benefits administration.
- Created interview questionnaires, assessment guidelines and onboarding processes to ensure efficiency at each hiring phase.
- Created and modified job descriptions within all departments.
- Administered applicant tracking system (ATS) database to input, update and maintain candidate details.
- Maintained availability of professional talent needed to meet business objectives.
- Addressed employee harassment allegations, work complaints and other concerns diligently.
- Developed precise guidelines for position qualification requirements and rating system to measure and identify best-fit candidates.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Client Advisor
Creative Dog Training
05.2021 - 10.2021
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Managed full-cycle recruiting processes for managerial and executive-level vacancies.
- Developed process improvements and streamlined procedures to effectively resolve employee discrepancies.
- Supported executive decision-making by reporting on metrics and recommending actionable improvements.
Administrative Support Assistant
Lowe's Home Improvement
01.2020 - 08.2020
- Provided Admin support by sending Training and New Policies out to the organization
- Answer phones, creating itineraries and flight plans for Senior Leadership
- Conference calls and Meetings with customers and Leadership
- Creating Documents and screening documents for grammar errors for polices and any other day to needs
- Opened, sorted and responded to routine correspondence on behalf of business leaders.
Senior Recruiter Coordinator + Ambassador
Staffing
01.2017 - 01.2018
- I support store leadership through administrative duties related to staffing, scheduling, talent acquisition training, compliance, and payroll
- I maintain associate paperwork, organizes the break and training rooms, and updates time and attendance records.
- Handled clerical functions such as answering telephone calls and retrieving files to keep office functioning properly.
- Oversaw reception desk, met incoming guests and escorted customers to specific destinations.
- Authored error-free formal and informal business correspondence.
- Sourced, qualified and conducted screening interviews with job candidates.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Prepared employees for assignments by establishing and conducting orientation and training programs.
- Proactively identified and solved complex recruitment problems impacting employer short- and long-term success.
- Managed incoming and outgoing mail, filing and meeting coordination.
- Responded to inquiries via email, telephone and social media platforms.
- Maintained appointment and event calendars for executives and department heads.
- Inventoried and ordered supplies to maintain consistent access to required items.
- Generated office correspondence and reports.
- Oversaw company database and verified accurate updates and proper file management.
- Scheduled appointments and events and coordinated venue space and catering services.
- Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports.
Executive Administrative Assistant
USAF
02.2012 - 02.2016
- Provides Executive Admin Support to Senior leadership by answering phones, screening visitors, making travel arrangements, preparing reports, filing and organizing documents, recording meeting minutes, I was Supervisor of this section providing support to over 1,000 customer with a one day turn around on most products.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Executive Assistant
USAF
02.2008 - 02.2012
- Opened, sorted and responded to routine correspondence on behalf of business leaders.
- Created PowerPoint presentations used for diverse business needs.
- Created newsletters to share company updates and events.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Processed executive subscriptions, license renewals, continuing education requirements and membership renewals.
- Restocked office and break room supplies and made appropriate equipment orders.
- Leveraged word processing software to create proposals, letters and memos.
- Monitored office equipment and scheduled repairs.
- Followed proper accounting and bookkeeping procedures to support audits.
- Managed daily invoices, reports and proposals.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Used advanced software to prepare documents, reports, and presentations.
Education
Associates - Business Management
Community College Of The Air Force
Montgomery, AL09-2016
High School Diploma -
Huffman High School
Birmingham, AL05-2006
Skills
- Customer Service
- Recruiter
- Microsoft/Excel
- Proficient
- 10 of Admin/HR
- Recruitment
- Interviewing techniques
- Staff scheduling
- Record preparation
- Background checking
- Payroll administration
- Scheduling expertise
- Recruitment strategies
- Employee onboarding
Timeline
Staffing Coordinator
Fives
09.2024 - Current
Operations Administrator
Fives North American Construction
10.2023 - 09.2024
Client Relations Specialist
WorkSmart Staffing
06.2023 - 09.2023
Onsite Manager
WorkSmart Staffing
10.2022 - 06.2023
Administrative Assistant To The President
SHIFTFORWARD
05.2022 - 10.2022
Staffing Coordinator
Diverse Staffing
10.2021 - 05.2022
Client Advisor
Creative Dog Training
05.2021 - 10.2021
Administrative Support Assistant
Lowe's Home Improvement
01.2020 - 08.2020
Senior Recruiter Coordinator + Ambassador
Staffing
01.2017 - 01.2018
Executive Administrative Assistant
USAF
02.2012 - 02.2016
Executive Assistant
USAF
02.2008 - 02.2012
Associates - Business Management
Community College Of The Air Force
High School Diploma -
Huffman High School
Similar Profiles
Loane GARBÉLoane GARBÉ
Stagiaire at FivesStagiaire at Fives
Emma FribergEmma Friberg
Mechanical Technician Maintenance Engineer at Fives Intralogistics DK/Fives Intralogistics S.P.A, ItalyMechanical Technician Maintenance Engineer at Fives Intralogistics DK/Fives Intralogistics S.P.A, Italy
Melissa GreenMelissa Green
Business Manager and Practitioner at North Duffield Under FivesBusiness Manager and Practitioner at North Duffield Under Fives
BRIANA HOWARDBRIANA HOWARD
Certified Nursing Assistant at Noland Health Services Inc./ Oaks on ParkwoodCertified Nursing Assistant at Noland Health Services Inc./ Oaks on Parkwood
Alimujiang AilikutiAlimujiang Ailikuti
Laboratory Study at University of Alabama at BirminghamLaboratory Study at University of Alabama at Birmingham