Angela Shephard- Fletcher
Gardena,CA
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
20
20
years of professional experience
Work History
Corporate Dispatcher
SA Recycling
11.2023 - 04.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Account Executive
Echo Global Logistics
09.2019 - 11.2023
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Front Counter Agent
Mercury Air Cargo
08.2017 - 09.2019
- Streamlined check-in processes for faster service, reducing wait times for customers.
- Supported management in implementing promotional initiatives, successfully driving customer engagement and sales growth.
- Provided expert product knowledge to customers, guiding them toward informed purchasing decisions.
- Worked closely with management on executing marketing campaigns that effectively boosted brand awareness among target clientele.
Customer Service Representative
Citigroup Inc
05.2005 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Child Development
Los Angeles Southwest College
Los Angeles, CASkills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Corporate Dispatcher
SA Recycling
11.2023 - 04.2025
Account Executive
Echo Global Logistics
09.2019 - 11.2023
Front Counter Agent
Mercury Air Cargo
08.2017 - 09.2019
Customer Service Representative
Citigroup Inc
05.2005 - 03.2017
No Degree - Child Development
Los Angeles Southwest College
Similar Profiles
Sedrick PuckettSedrick Puckett
Roll Off Driver at SA RecyclingRoll Off Driver at SA Recycling
Spenser J. IsaacSpenser J. Isaac
General Laborer at SA RecyclingGeneral Laborer at SA Recycling
Izauro ZunigaIzauro Zuniga
Environmental Remediation Supervisor at SA RecyclingEnvironmental Remediation Supervisor at SA Recycling
Victor TrujilloVictor Trujillo
Maintenance Assistant II at City of Long BeachMaintenance Assistant II at City of Long Beach
Bungie WalkerBungie Walker
Driver at Tower MobilityDriver at Tower Mobility