Angela Flores

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Safety oriented, making sure to follow all company safety rules and regulations
• Use of the company provided safety training programs and conducted safety briefings that increased employee engagement and awareness of safety protocols
• Reported all maintenance needs to the supervisor in a timely manner, resulting in timely repairs and improved safety
• Supervise driver trainers, by establishing objectives, standards, work schedules and accountability for job performance.
• Proactively recruit individuals to apply and train them to become School Bus Drivers
• Provide classroom instruction and behind the wheel training of applicants and bus drivers to ensure successful completion of training and testing; recommend upgrades as necessary
• Provide on-going training and performance evaluations for all Driver employees
• Administer and maintain Company random drug/alcohol testing and pre-employment drug/alcohol testing program in conjunction with corporate office.
• Develop and conduct regularly scheduled Driver Safety Meetings.
• Assume primary responsibility in responding to personal injury and vehicle accidents by on-scene investigation and preparing and submitting reports to the corporate office in accordance with Company policy.
• Investigate customer service complaints relative to safety issues and take appropriate corrective action.
• Administer and maintain Company Safe Driver Award Program.
• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager.

• Assist drivers with routing directions and directs them to perform special services when required.

• Maintains route documentation and records (relevant contract requirements, school information, student data, route changes, relevant maps, vehicle details, bus assignments, driver details) for the purpose of providing accurate and reliable information to customers and complies with district and state requirements.

• Handles customer concerns and requests for information in an expeditious and professional manner.

• Escalates unresolved issues to management as appropriate.

• Produce and maintain a master record of all routes and provide operating copies daily.

• Read and keep up to date with all documents relating to the routing program. (Manuals, updates, maps, etc.)

• Produce and maintain cost efficient and timely routes.

• Meet all deadlines relating to schedules set up for the routing process.

• Provide excellent customer service when working directly with customers, parents and employees.

• Maintain the work area in a neat and professional condition daily.

• Maintain a professional appearance.

• Ability to work well under pressure.

• Perform related duties as assigned to ensure an efficient and effective work environment.

• Exhibits the highest ethical best practices and personal integrity; Shares concerns about suspicious or inappropriate behavior with their supervisor or manager

• Other duties as assigned