Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Flores-Martinez

Carrollton,TX

Summary

Offering friendly and approachable demeanor, eager to learn and grow in hospitality environment. Contributes ability to quickly grasp new concepts and deliver excellent customer service and organizational skills. Ready to use and develop communication and problem-solving abilities in Guest Services Receptionist role.

Personable and reliable with positive, upbeat attitude. Understands hospitality principles and excels in communication and problem-solving. Aims to create memorable experiences and ensure guest satisfaction.

Developed strong interpersonal and organizational skills in fast-paced salon setting, with emphasis on client satisfaction and service efficiency. Seeking to transition into new field while leveraging ability to manage multiple tasks and provide exceptional support. Adept at fostering positive client relationships and ensuring smooth operations in diverse environments.

Experienced with salon operations and client support, ensuring smooth daily activities. Utilizes organizational skills and attention to detail to maintain clean and efficient environment. Strong understanding of customer service principles for enhancing client satisfaction.

Overview

1
1
year of professional experience

Work History

Prestige Beauty Advisor

Ulta
06.2025 - 08.2025
  • Assisted customers in selecting beauty products tailored to individual needs.
  • Provided product demonstrations and application tips to enhance customer experience.
  • Maintained up-to-date knowledge of current beauty trends and product offerings.
  • Supported inventory management through restocking and organizing displays effectively.
  • Collaborated with team members to achieve sales goals and improve service quality.
  • Taught customers how to apply makeup and recommended optimal products.
  • Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
  • Kept counters and work spaces clean and neat.
  • Processed payments, entering sales in register for prompt customer service.

Guest Services Receptionist/Hair Salon Assistant

Roman Hair Salon
08.2024 - 08.2025
  • Greeted clients and managed front desk operations to ensure a welcoming environment.
  • Scheduled appointments using salon management software to optimize daily workflow.
  • Provided information on services, products, and promotions to enhance customer experience.
  • Assisted in maintaining cleanliness and organization of reception area for efficient operations.
  • Processed payments and handled transactions accurately to ensure smooth check-out procedures.
  • Collaborated with stylists to coordinate client needs and improve service delivery.
  • Maintained up-to-date knowledge of salon offerings to effectively communicate with clients.
  • Assisted stylists with hair cutting, coloring, and treatment processes to enhance client satisfaction.
  • Supported inventory management by restocking supplies and tracking product usage regularly.
  • Engaged with clients to provide exceptional customer service and address inquiries effectively.
  • Learned safety protocols and sanitation standards to ensure a safe salon environment for clients and staff.
  • Observed experienced stylists to develop skills in various hair care techniques and treatments.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Set appointments for approximately 5-7 clients per day.

Education

Some College (No Degree) - Cosmetology

Salon Boutique Academy
Addison, TX
07-2025

High School Diploma -

RL Turner High School
Carrollton, TX
05-2022

Skills

  • Guest relations
  • Patience and tolerance
  • Upselling services
  • Property management systems
  • Foreign language skills
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking
  • Front desk operations
  • Reliability
  • Excellent communication
  • Computer skills
  • Customer satisfaction
  • Organizational skills
  • Flexibility
  • Phone and email etiquette
  • Office organization
  • Front desk management
  • Self motivation
  • Coaching and mentoring
  • Professionalism
  • Staff training
  • Billing procedures
  • Telephone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Prestige Beauty Advisor

Ulta
06.2025 - 08.2025

Guest Services Receptionist/Hair Salon Assistant

Roman Hair Salon
08.2024 - 08.2025

Some College (No Degree) - Cosmetology

Salon Boutique Academy

High School Diploma -

RL Turner High School