Angela Florez
St. Cloud,FL
Summary
Adept at navigating high-pressure environments, I enhanced passenger safety and satisfaction at Spirit Airlines through expert emergency response coordination and exceptional customer service. My strong work ethic and ability to remain calm under pressure have been pivotal in achieving significant improvements in client retention and team collaboration across diverse roles.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines
09.2022 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Social Worker
Orange County Government
05.2021 - 08.2022
- Facilitated access to community resources by conducting comprehensive needs assessments.
- Conducted individual counseling sessions for improved client emotional well-being.
- Navigated complex social service systems to connect clients with essential resources.
- Advocated for client needs within legal and policy frameworks to ensure fair treatment.
- Analyzed client cases to identify underlying issues and develop targeted interventions.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
Parenting Coach
Adolescent & Family Growth Ctr
12.2019 - 05.2021
- Promoted self-awareness in clients with thought-provoking questions and reflective exercises.
- Refined internal processes for improved efficiency within the coaching practice which led to better time management on projects and tasks.
- Increased client retention rates by consistently delivering high-quality coaching experiences.
- Achieved positive outcomes for clients by addressing performance challenges and identifying areas for improvement.
- Improved group dynamics by fostering a supportive and collaborative coaching environment.
- Championed a culture of continuous learning and development by regularly attending industry conferences, participating in webinars, and seeking out professional certifications.
- Supported clients'' professional development by connecting them with relevant resources and opportunities.
Certified Child Welfare Case Manager
Devereux Florida
10.2016 - 12.2019
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Teacher
Osceola Christian Preparatory School
08.2014 - 10.2016
- Enhanced critical thinking skills with project-based learning opportunities.
- Established strong relationships with families to support student success.
- Improved student engagement by incorporating hands-on activities into curriculum.
- Encouraged student participation to boost confidence and self-expression.
- Monitored student progress to adapt instruction and address individual challenges.
- Fostered a supportive learning environment by implementing inclusive classroom practices.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Education
Bachelor - Psychology
University of Central Florida
Orlando, FL05.2019
Skills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
- Team collaboration
- Reliability and punctuality
- Hospitality service expertise
- Food and beverage service
- Time management
- Professional appearance
- Verbal and written communication
- Safety procedures
- Emergency procedures
- Cultural awareness
- Passenger assistance
- Interpersonal communications
- Emergency situations management
- Problem-solving
- Emergency response coordination
- Flight safety
- FAA regulations
- Passenger safety management
- Company policy adherence
- Issue resolution
- Conflict resolution
- Multilingual skills
- Calm under pressure
Certification
Flight attendant certified
Languages
Spanish
Native or Bilingual
Timeline
Flight Attendant
Spirit Airlines
09.2022 - Current
Social Worker
Orange County Government
05.2021 - 08.2022
Parenting Coach
Adolescent & Family Growth Ctr
12.2019 - 05.2021
Certified Child Welfare Case Manager
Devereux Florida
10.2016 - 12.2019
Teacher
Osceola Christian Preparatory School
08.2014 - 10.2016
Bachelor - Psychology
University of Central Florida