Angela Florio Lukasko
Dandridge,TN
Summary
Reliable and competent Medical Billing professional with exceptional data entry and customer service skills.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
20
20
years of professional experience
Work History
Animal Technician
Companion Animal Rescue & Education -CARE
12.2024 - Current
- Reduced stress for animals during handling by utilizing appropriate restraint techniques and methods.
- Enhanced facility cleanliness by performing regular sanitation tasks, including cleaning animal enclosures and equipment.
- Improved animal health by conducting routine monitoring and maintaining detailed records of animal behavior and wellbeing.
- Administered medications as prescribed by veterinarians, ensuring timely treatment and optimal health outcomes for animals in care.
- Ensured proper animal nutrition by preparing and distributing specialized diets according to species-specific requirements.
Home Caretaker
Florio
08.2021 - 12.2024
- Managed various household duties, including grocery shopping, meal preparation, laundry, and errands.
- Communicated effectively with family members regarding husbands updates or concerns about their loved one''s wellbeing.
- Improved husband's satisfaction by providing personalized home care support and addressing individual needs.
- Maintained detailed records of husband's interactions, services provided, medications administered, and any changes in condition or behavior for documentation purposes.
- Acted as an advocate for husband's by voicing their needs or preferences when interacting with healthcare providers.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Collaborated with healthcare professionals to ensure proper medication administration and overall health monitoring.
Billing Specialist
Tidemark VA Services
01.2022 - 12.2022
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Retail Sales Associate Cashier
Cracker Barrell Old Country Store
06.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
Education
James Madison
Brooklyn, NYPre-Engineer Degree - Engineering
Vo-Tech
Port Ewen, NYSkills
- Customer service and assistance
- Safety protocols and procedures
- Cash handling accuracy
- Data entry
- Electronic claims
Timeline
Animal Technician
Companion Animal Rescue & Education -CARE
12.2024 - Current
Billing Specialist
Tidemark VA Services
01.2022 - 12.2022
Home Caretaker
Florio
08.2021 - 12.2024
Retail Sales Associate Cashier
Cracker Barrell Old Country Store
06.2021 - 01.2022
James Madison
Pre-Engineer Degree - Engineering
Vo-Tech
Accomplishments
- Supervised team of 30 staff members.
- Documented and resolved billing which led to completion of accounting problems.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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