Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Ford

Suffolk,Suffolk Virginia

Summary

Ability to work in a fast-paced work environment and agility to adjust work when priorities shift. Excellent time management, prioritizing, multi-tasking, organizational, and communication skills. A quick learner and an effective decisions maker. Able to analyze problems to identify significant factors, gather pertinent data, and recognize solutions. The ability to work independently and as part of a team to achieve program objectives. An experienced instructor/facilitator with experience in research and development of subject-specific content in collaboration with internal and external customers. Highly effective at analyzing data and trends to make timely, useful and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 7 years' experience to take on new position with Zeiders Enterprises.

Overview

12
12
years of professional experience

Work History

Opportunities Advisor

Spouse Education
03.2013 - 03.2018
  • Provide education and career support to military spouses
  • Connect military spouses with academic and employment opportunities
  • Provide information regarding career counseling, career assessment tools, and assistance with creating and approval of education and training plans
  • Assisted with creation of financial assistance requests as well as approving when applicable
  • Market programs, conduct education and training programs
  • Create and maintain accurate case files
  • Record all data and metrics pertaining to contract requirements
  • Adhere to production schedules and meet deadlines
  • Provide help desk and customer service support as needed for employees and military spouses
  • Managed over 20 customer call per day to address customer inquiries and concerns
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Learned new skills and applied to daily tasks to improve efficiency and productivity
  • Fleet & Family Support Center, Life Skills Educator/ Trainer
  • Developed team communications and information for meetings
  • Prepared variety of different written communications, reports and documents
  • Collaborated with team members to achieve target results

04.2010 - 01.2013
  • Instructed and facilitated 150+ educational programs and trainings
  • Provided services and support to 500+ military personnel
  • Responsible for identifying, planning and executing needs for training, performance, educational programs, while locating and recommending available resources to attain organizations objectives and enhance client development 5/13/22, 9:40 PM Resume 5/10/22 https://mail.aol.com/webmail-std/en-us/PrintMessage 2/2
  • Prepared short and long-term training schedules utilizing a database for scheduling and tracking progress of participants to ensure learning objectives are being met
  • Managed multiple projects while working closely with different agencies to execute training programs to provide required support resources, ensuring proper personnel, and equipment
  • Integrated newly revitalized training and safety programs to meet government standards and monitored progression designed to maximize client response, performance and knowledge
  • Developed curriculum for educational and training programs for service members and their families
  • Experience using ADDIE Model of curriculum design
  • Experience with E Learning, Bridget and Webinar training programs

Program Assistant

Child Development Center
06.2004 - 09.2006
  • Effectively participated in federal government audits
  • Clerical support in areas of filing, scanning, faxing, and document distribution
  • Organized educational programs
  • Developed and implemented weekly lesson plans

Program Assistant

Moanalua High School
05.2001 - 06.2003
  • Acted as liaison between staff, students, parents and managers of student services
  • Implemented educational programs
  • Provided team management support, student monitoring, and behavioral counseling
  • Administered various aptitude tests, skills tests and other placement tests
  • Provided quarterly reports identifying issues and suggestion to improve working environment

Education

Bachelor of Arts Degree - Human Resource Management, Psychology

Saint Leo University
2009

Skills

  • Proficient Computer Skills
  • Microsoft Office Suite, Share Point, Millennium, and Solutions
  • Experienced Virtual Learner and Facilitator
  • Able to Create Program Documentation
  • Able to Work Independently
  • Experienced Working Remotely

Timeline

Opportunities Advisor

Spouse Education
03.2013 - 03.2018

04.2010 - 01.2013

Program Assistant

Child Development Center
06.2004 - 09.2006

Program Assistant

Moanalua High School
05.2001 - 06.2003

Bachelor of Arts Degree - Human Resource Management, Psychology

Saint Leo University
Angela Ford