Angela Forney
Des Moines,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Equipment Coordinator
Wittern Group
Waukee, IA
08.2023 - Current
- Tracked orders and facilitated internal communication among manufacturing, shipping, and sales departments.
- Matched orders with completed equipment and reviewed equipment for quality.
- Documented equipment-specific information and status.
- Effectively communicate equipment issues with manufacturing and quality management.
- Prepare machines and coordinate with the software team for connected services.
- Make assembly changes to equipment and communicate changes internally.
- Communicate with customers on current orders and upcoming installs.
Fleet Manager
TMC transportation
DesMoines, IA
04.2023 - 08.2023
- Reviewed driver check calls to determine driver location and estimated delivery times.
- Served as the main point of contact for dispatching loads to drivers, distributing load information, loading instructions, directions, routing details, and fuel information.
- Contacted customers for directions details and arranged loading/delivery appointments when needed.
- Noted and escalated potential issues/changes to Customer Service Department, ensuring customer expectations were met and load assignments remained unaffected.
- Promoted safety by ensuring compliance with drivers' hours of availability in dispatching loads.
- Facilitated driver engagement and motivation by providing regular updates and communication on company policies, initiatives, and opportunities for growth.
- Conducted driver evaluations to identify and track performance issues.
- Resolved driver conflicts, problems, and requests regarding hometime, pay, equipment, and load assignments.
- Ensure the awareness of and enforce company policies.
- ·Maintain records pertaining to driver performance and productivity.
Site Manager
Amazon
Grimes, IA
01.2021 - 04.2023
- Managed daily operations of the site, including staff and contractors.
- Reviewed project plans regularly to ensure deadlines are met on time.
- Mentored new employees on safety protocols, processes and procedures.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Responded promptly to customer inquiries or complaints.
- Established policies, procedures and guidelines for the operation of the site.
- Resolved conflicts between staff members in a timely manner.
- Ensured compliance with safety protocols, regulations and standards.
- Assigned tasks and delegated responsibilities among team members.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Managed site personnel, assigning tasks based on skill levels and project requirements.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
Learning Coordinator
Amazon
Grimes, IA
03.2019 - 01.2021
- Collaborated with operations managers, area managers, and production assistants to successfully coordinate all associate onboarding activities at the fulfillment center site
- Held specific responsibilities as a Learning Coordinator in the Distribution Center's Learning Department
- Coordinated ambassador identification program, successfully tracking new hire onboarding and conducting regular ambassador audits.
- Organized and managed Associate Experience Week program, ensuring the smooth execution of Learn Before Doing plans for operations.
- Tracked learning curve and continuous improvement metrics at the site level.
- Successfully facilitated training programs for trainers on a seasonal and permanent basis
- Coordinated and facilitated various training programs
- Developed and monitored training program effectiveness, including orientation
- Monitored adherence to established training programs, ensuring standard work was maintained
- Constantly pursuing skill enhancement through engagement in skill classes, cross-training, and other forms of ongoing learning.
- Captured feedback outcomes to support the learning department in evaluating both strengths and potential areas for enhancement.
- Assess development needs for individuals and groups
- Fully understand workflow and daily production goals
Assembly Tech
Quality Manufacturing Corporation
Des Moines, IA
11.2018 - 03.2020
- Read and interpreted blueprints to determine component parts needed for each assembly.
- Followed established quality control procedures throughout the entire assembly process.
- Assisted in training new employees on safe operation of machinery used in the assembly process.
- Maintained a clean working environment by adhering to safety protocols while performing tasks.
- Operated various hand tools and power tools to assemble components.
- Formed assemblies and subassemblies using basic tools.
- Assembled and completed products according to production schedules.
Assembly Technician
ABB
West Burlington, IA
09.2013 - 10.2018
- Inspected completed assemblies for defects prior to shipment.
- Assisted in training new employees on safe operation of machinery used in the assembly process.
- Build wire-harness for switchgear using wire guide.
- Build low voltage and medium voltage switch gear by reading blueprints.
- Assemble breakers for switchgear.
Education
High School Diploma -
Lowell Senior High School
Lowell, IN06-2004
Skills
- Communication abilities
- Scheduling expertise
- Gear distribution
- Negotiation
- Quality Assurance
- Problem-Solving
- Reading Blueprints
- Building site supervision
- Multitasking and Organization
- Customer Service
- Operations Management
- Flexibility and Adaptability
Timeline
Equipment Coordinator
Wittern Group
08.2023 - Current
Fleet Manager
TMC transportation
04.2023 - 08.2023
Site Manager
Amazon
01.2021 - 04.2023
Learning Coordinator
Amazon
03.2019 - 01.2021
Assembly Tech
Quality Manufacturing Corporation
11.2018 - 03.2020
Assembly Technician
ABB
09.2013 - 10.2018
High School Diploma -
Lowell Senior High School
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