ANGELA SHIELDS
BALTIMORE,MD
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
13
13
years of professional experience
Work History
Customer Support Supervisor
Boeing Distribution Services Inc
BALTIMORE, MD
07.2020 - Current
- Facilitated communication between customers and other teams within the organization when needed.
- Managed daily operational activities by delegating tasks among team members.
- Ensured compliance with industry standards for data security and privacy regulations.
Sales and Customer Support Manager
Neal B. Dutterer/HVAC
Hanover, PA
06.2011 - 07.2020
- Responded promptly to incoming calls from customers seeking assistance or information about products and services offered by the company.
- Coordinated with sales staff to ensure successful customer support operations.
- Monitored performance of team members to ensure quality standards were met or exceeded.
- Identified opportunities for cross-selling additional products and services based on customers' needs.
Education
High School Diploma -
Parkville High School & Center For Math/Science
Baltimore, MD06-1988
Skills
- Schedule Management
- Policy Enforcement
- Training and coaching
- Staff Motivation
- Client Relationship Building
- Account Updates
- Sales proficiency
- Payroll Administration
Timeline
Customer Support Supervisor
Boeing Distribution Services Inc
07.2020 - Current
Sales and Customer Support Manager
Neal B. Dutterer/HVAC
06.2011 - 07.2020
High School Diploma -
Parkville High School & Center For Math/Science
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