Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA FORT

Ypsilanti,MI

Summary

Experienced team leader skilled in directing workgroups, developing effective strategies, providing comprehensive training, setting ambitious goals, and obtaining valuable feedback from team members. Possesses excellent interpersonal and communication skills, enabling seamless collaboration and fostering strong relationships within the team. Demonstrates a big picture focus and excels in effectively communicating goals and vision to drive success. A skilled problem solver, networker, and consensus builder, consistently finding innovative solutions and building consensus among diverse stakeholders. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fostering a collaborative environment. Known for strategic planning and conflict resolution.

Overview

30
30
years of professional experience

Work History

Team Leader/Vaccine Coordinator

Impact Health
03.2020 - Current
  • Managed a team of 12 individuals responsible for running COVID-19 mobile Vaccination Clinics in the State of Ohio
  • Oversaw clinic setup, ensuring efficient operations and adherence to safety protocols
  • Conducted comprehensive training sessions for medical professionals on clinic processes and workflow
  • Ensured safe onsite storage of vaccines and medical supplies, maintaining compliance with storage guidelines
  • Provided expert customer service, addressing participant inquiries and concerns with professionalism and empathy
  • Conducted COVID testing using Abbott, Cue, and Sophia testing machines, performing multiple biometric tests including temperature checks with infrared thermometers, pulse oximetry, blood pressure readings, finger sticks, venipunctures, and sample collection
  • Reviewed personal data and communicated test results to participants while maintaining strict confidentiality
  • Acted as a liaison between the team, the Director of Health, Health Department staff, and Medical Teams, facilitating communication and coordination
  • Prioritized client needs and requests to ensure exceptional service delivery and build strong rapport
  • Managed and implemented strategies for high-profile clients including NCAA, NBA, and FEMA
  • Led training programs for internal and external stakeholders across multiple sites, ensuring consistency and proficiency in clinic operations
  • Served as the primary point of contact for both internal and external customers in multi-site environments, addressing inquiries and resolving issues promptly and effectively
  • Met key performance indicators including level of service adherence and quality standards, ensuring the smooth execution of vaccination events
  • Conducted follow-up with patients, health departments, and site personnel to address any concerns and ensure a seamless event experience
  • Handled all sensitive information within HIPAA regulations, working in compliance with company policies, procedures, and best practices for data privacy and security
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Territory Sales Manager

Mosaic
08.2006 - 12.2014
  • Ensured retail stores, primarily Wal-Mart and Sam’s Club stores, had all necessary information and materials to achieve maximum in-store sales
  • Recruited and trained new hires, developed training courses and programs for employees, created training schedules, and tracked and reported outcomes on all training activities.
  • Demonstrated keen attention to detail and the ability to work autonomously with little supervision while managing multiple processes simultaneously
  • Worked closely with store managers to collect and report detailed product placement and stock level . information
  • Trained and motivated retail associates on new product lines to drive sales and enhance customer satisfaction
  • Maximized visual presentation by maintaining on-floor stock levels in proper quantities, ensuring an attractive shopping environment
  • Successfully met performance goals through attention to detail and strict adherence to client instructions
  • Increased sales revenue by developing and implementing strategic territory plans.
  • Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
  • Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.

  • Complete data collection for insights and daily activities using Mosaic systems. Provide market-level.. reporting including market intelligence, competitive activity, feedback on current retail market conditions, and/or opportunities that impact sales and market share
  • Train and Influence Retail Sales Associates whose primary role is to train & engage store sales associates and customers on products and devices, build and maintain relationships inside the store and virtually
  • Maintain an obviousthe and consistent presence in designated retail stores within assigned territory.
  • Ensure product display in-store is consistent with Retailer’s planogram guidelines and that devices are cleaned and functioning properly.

Substitute Teacher/Assistant

Professional Education Service Group
09.2013 - 06.2014
  • Provided instruction and maintained an organized classroom environment to enhance student learning during the absence of the regular classroom teacher
  • Distributed and taught lesson plans and classroom assignments, ensuring continuity of instruction
  • Implemented effective discipline strategies to maintain classroom order and ensure the safety and well-being of students
  • Maintained control of the classroom while fostering a positive and supportive learning environment
  • Collaborated with other staff members to address student needs and support academic progress

Ticket Agent/Corporate Account Manager

United Airlines
02.1995 - 07.2006
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
  • Supported fellow agents during peak hours by taking on additional tasks without compromising quality of service.
  • Verified passenger identification and processed required travel documents for smooth boarding procedures.
  • Reconciles ticket sales from ARC
  • Highly self-motivated and able to manage multiple tasks and groups in a fast-paced environment and with minimal supervision.
  • Excellent time-management and organizational skills, with a proven ability to meet deadlines and work well under pressure.
  • Able to identify a problem and see it through to resolution with minimal supervision.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Exhibits leadership traits to motivate, communicate, and provide feedback.
  • Exercises discretion and judgment when providing feedback, guidance, clarification, and training.
  • Knowledge and experience with GDS systems, Sabre, and Amadeus

Education

Phlebotomy and MA Certificates -

Wayne State University
Detroit, MI

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • People management
  • Goal setting

Timeline

Team Leader/Vaccine Coordinator

Impact Health
03.2020 - Current

Substitute Teacher/Assistant

Professional Education Service Group
09.2013 - 06.2014

Territory Sales Manager

Mosaic
08.2006 - 12.2014

Ticket Agent/Corporate Account Manager

United Airlines
02.1995 - 07.2006

Phlebotomy and MA Certificates -

Wayne State University

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ANGELA FORT