Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANGELA FOSTER

Chicago,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Call Center Agent

The Chicago Lighthouse
Chicago, IL
12.2023 - Present
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Gathered Information from callers while navigating through three or more computer systems to review information and respond appropriately to callers empathetically while prioritizing their needs
  • Answered incoming calls from IDES customers and provided assistance with password resets, scheduling assistance, direct deposit questions, and other customer service related issues.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries also Maintained records of customer interactions, comments, and complaints.

Store Manager

Spirits Beverage Depot
Chicago, Illinois
01.2017 - 01.2024
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Call Center Customer Service Representative

Aetna Better Health
Chicago, IL
08.2016 - 12.2018
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.

Assistant Store Manager

Family Dollar
CHICAGO (COOK County), IL
06.2016 - 01.2018
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.

Education

Early Childhood Education

Southern Illinois University Carbondale
Carbondale, IL

Skills

  • High-volume call reception
  • Multitasking and Organization
  • Verbal and Written Communication
  • Policies and Procedures
  • Technical Support
  • System Documentation
  • Problem-solving skills
  • Call Center Customer Service

Timeline

Call Center Agent

The Chicago Lighthouse
12.2023 - Present

Store Manager

Spirits Beverage Depot
01.2017 - 01.2024

Call Center Customer Service Representative

Aetna Better Health
08.2016 - 12.2018

Assistant Store Manager

Family Dollar
06.2016 - 01.2018

Early Childhood Education

Southern Illinois University Carbondale

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