Angela Foster

Working with Ray Klein Inc dba Professional credit service I have held a few different positions. I started out as a credit representative where I learned the in's and out's of the debt collection profession. I moved on to becoming one of the consumer help desk representatives, where I handled disputes while staying professional and compassionate to ensure PHI and HIPPA laws were not violated and lastly I am currently a Legal clerk where I focus on bankruptcy and probate proceedings. Above all customer service was key! This company thrives on there consumer and customer service rep's relationships. This company has opened so many doors for my skill set to heighten. Below are a list of skills I use daily;

• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Responded to client inquiries, providing accurate advice and offering assistance regarding collection of accounts.
• Revised and finalized letters, briefs, and memos.
• Communicated pertinent information to clients via phone, email, and mail.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
• Developed polished motions and briefs to support litigation processes and court proceedings.
• Contacted clients to schedule appointments and discuss progress of cases.
• Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies.
• Filed documents with bankruptcy courts within expected timeframes to prevent delays.
• Answered telephone calls and email messages with in a 24-hour period.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Maintained filing system and organized customer documents for easy retrieval of information.
• Reviewed files, records and other documents to obtain information to respond to requests.
• Input data into spreadsheets and databases.
• Assisted with on boarding of new employees.
• Processed incoming and outgoing mail and packages according to established procedures.
• Examined legal documents submitted to courts for adherence to laws and court procedures.
• Prepared court documents for filing in alignment with established protocols to support compliance.
• Prepared court orders and judgments for signature.
• Drafted professional court correspondence to facilitate legal proceedings.
• Reviewed court documents to process motions and pleadings.
• Maintained and updated electronic databases to accurately and securely store court documents.
• Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
• Performed routine data entry or document management.
• Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Processed payments and applied to customer balances.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Counseled debtors on payment options and arranged installment agreements.
• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Trained new team members on scripts, company services, and collection strategies.
• Used probing techniques to determine debtors' reasons for delinquency.
• Researched accounts and completed due diligence to resolve collection problems.
• Used skip tracing and other techniques to locate debtors.
• Responded to customer inquiries and provided detailed account information.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Developed and documented collection procedures and policies to comply with government regulations.
• Worked with customer to create debt repayment plan based on current financial condition.
• Prepared and submitted legal documents to initiate court proceedings.
• Sorted documents and maintained organized filing process.
• Scanned documents and saved in database to keep records of essential organizational information.

Working at Rivergrove memory care has taught me to learn compassion and patience. This company was a great start into the working world. I learned the basic's of daily life outside of my own as well as to catch the small things that go unnoticed. Below is a list of skills and duties i performed;

• Maintained patient confidence and protected care facility by keeping information confidential.
• Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
• Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
• Prepared and inspected medical equipment and instruments to manage wear and tear.
• Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
• Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
• Administered medications and performed basic and advanced patient assessments.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Provided safe mobility support to help patients move around personal and public spaces.
• Assisted patients with self-administered medications.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Recorded status and duties completed in logbooks for management.
• Identified needs and coordinated plans for travel and out-of-town functions.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.