Summary
Overview
Work History
Education
Skills
Timeline
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Angela Fox

Hudson,WI

Summary

Dynamic professional with a proven track record at Andersen Windows & Doors, excelling in client relationship building and problem-solving. Recognized for consistently exceeding performance metrics and enhancing customer satisfaction through effective communication and attention to detail. Committed to delivering high-quality results while maintaining safety compliance and fostering teamwork.

Overview

26
26
years of professional experience

Work History

Independent Contractor

Instacart
07.2018 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

Factory Production Worker

Andersen Windows & Doors
07.2020 - 08.2022
  • Unloaded and loaded items from conveyors, machines, and conveyances.
  • Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
  • Operated Number machines proficiently and in compliance to safety standards.
  • Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
  • Enhanced production efficiency by operating various machinery and equipment in a timely manner.
  • Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Upheld cleanliness standards throughout the factory floor, ensuring a hygienic work environment conducive to productivity.
  • Addressed potential safety hazards quickly, reducing the risk of accidents or injuries among staff members.
  • Maintained a safe work environment for all employees through strict adherence to safety protocols and guidelines.
  • Demonstrated proper use of equipment to newly hired employees to avoid workplace injuries.
  • Assisted in training new hires on machine operation, promoting a smooth transition into their roles.
  • Actively participated in factory-wide safety meetings, staying up-to-date on new rules and regulations to maintain a safe work environment.
  • Participated in regular performance evaluations, identifying areas for growth and development within the role.
  • Increased product quality by conducting regular inspections and identifying areas for improvement.
  • Optimized workflow processes by analyzing current methods and recommending improvements for increased efficiency.
  • Implemented best practices for material handling, contributing to reduced damage rates during transportation.
  • Helped maintain high levels of employee morale through open communication and fostering a positive work atmosphere.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected materials before assembly to verify compliance of quality control standards.
  • Utilized hand tools and power tools to assemble products, practicing safety measures.
  • Cultivated professional working relationships with peers and supervisors.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.

Driver, Warehouse Orders

FMP
04.2019 - 10.2019
  • Performed daily vehicle inspections, identifying potential issues before they escalated into costly repairs.
  • Maintained safe driving records by strictly following traffic rules and regulations.
  • Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
  • Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
  • Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
  • Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
  • Efficiently navigated various types of vehicles through different road conditions, maintaining safety standards throughout all trips.
  • Supported warehouse operations by organizing products on shelves and pallets for easy retrieval during shipment preparation.
  • Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
  • Streamlined order fulfillment by accurately picking items according to packing lists and invoices.
  • Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
  • Maintained detailed logs of miles driven, hours worked, fuel expenses, vehicle maintenance activities.
  • Assisted in inventory management, ensuring accurate record-keeping and timely processing of orders.
  • Improved delivery efficiency by optimizing routes and adhering to schedules.
  • Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
  • Contributed to reduced fuel consumption through careful route planning and adherence to eco-friendly driving practices.
  • Increased overall fleet safety by participating in regular driver training programs focused on accident prevention techniques.
  • Resolved any discrepancies between actual stock and inventory records, ensuring the accuracy of warehouse data.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages to customer doorsteps and business offices.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Verified accuracy of all deliveries against order forms.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Fostered positive working relationships with regular customers.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Inspected load security and checked for damages.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Filled out load paperwork and DOT-mandated log books.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Customer Service Representative II

Andersen Windows & Doors
04.1999 - 11.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Managed timely and effective replacement of damaged or missing products.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved accounting, service and delivery concerns.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

High School Diploma -

Stillwater Area High School
Stillwater, MN

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Schedule management
  • Error correction
  • Client consultation
  • Performance metrics
  • Time management
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Multitasking and organization
  • Client communication
  • Multitasking Abilities
  • Organizational skills
  • Decision-making
  • Multitasking
  • Excellent communication
  • Conflict resolution
  • Relationship building
  • Interpersonal communication
  • Written communication
  • Quality assurance
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility
  • Self motivation

Timeline

Factory Production Worker

Andersen Windows & Doors
07.2020 - 08.2022

Driver, Warehouse Orders

FMP
04.2019 - 10.2019

Independent Contractor

Instacart
07.2018 - Current

Customer Service Representative II

Andersen Windows & Doors
04.1999 - 11.2018

High School Diploma -

Stillwater Area High School

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Angela Fox