Angela Francis
Chapel Hill,NC
Summary
At Massage Envy, I excelled as a Massage Therapist, enhancing client satisfaction through exceptional service and mastery in techniques like Deep Tissue and Myofascial Release. Skilled in both oncology and lymphatic drainage, I fostered professional relationships, significantly improving client well-being. My ethical approach and deep understanding of anatomy underpinned my success in creating a rejuvenating environment for all clients.
Overview
2025
2025
years of professional experience
Work History
Massage Therapist
Massage Envy
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Lead Massage Therapist
Massage Envy
02.2020 - Current
- Mentored new massage therapists, fostering professional growth and development within the team.
- Enhanced client retention through exceptional customer service and follow-up communication.
- Assisted in the hiring and interviewing process for new team members, ensuring candidates were a strong fit for the business''s culture and values.
- Improved overall team performance by leading training sessions for junior massage therapists.
Education
Criminal Justice -
McNeese State University
Lake Charles, LASkills
Oncology
Lymphatic Drainage
Swedish
Myofascial Release
Deep Tissue
Professional and Ethical
Timeline
Lead Massage Therapist
Massage Envy
02.2020 - Current
Massage Therapist
Massage Envy
Criminal Justice -
McNeese State University