Angela Franza
Imaging Services Assistant
Montclair,NJ
Summary
Friendly and organized medical receptionist dedicated to delivering exceptional patient experience. Proficient in appointment scheduling, record maintenance, and providing warm, efficient front desk support. A quick learner with excellent interpersonal skills, ready to contribute to a dynamic healthcare environment.
Overview
8
8
years of professional experience
Work History
Imaging Services Assistant
Alexian Brothers Mammography Department
01.2021 - 06.2024
- Collaborated efficiently with MD's, PA's, and NP's to ensure comprehensive patient care, including obtaining test orders, sending results, and scheduling follow-up appointments
- Primary focus on administering and optimizing processes for compassionate and effective patient care
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures
- Increased efficiency by implementing new processes and providing administrative support to management
- Elevated company reputation through meticulous attention to detail in all aspects of work output
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude
- Demonstrated adaptability by quickly mastering new software applications for various tasks
Medical Front Office Receptionist
Hamilton Greater Medical Clinic
02.2016 - 01.2021
- Expedited check-in process for patients by efficiently collecting necessary paperwork and verifying insurance coverage upon arrival
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles
- Optimized appointment scheduling system through consistent updates of provider availability, allowing for higher patient volume without overbooking incidients
Education
High School Diploma -
Notre Dame High School
Welland, Ontario 05.2001 -
Skills
Patient Care
Multi-Tasking
Active Listening
Billing and Coding
Administrative Tasks
Workload Management
Schedule Coordination
Data Confidentiality
Learning Agility
Timeline
Imaging Services Assistant
Alexian Brothers Mammography Department
01.2021 - 06.2024
Medical Front Office Receptionist
Hamilton Greater Medical Clinic
02.2016 - 01.2021
High School Diploma -
Notre Dame High School
05.2001 -