Hi, I’m
Angela Freedman
Norman,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
years of professional experience
1
Certification
Work History
Ferguson Enterprises LLC
Operations Coordinator
10.2006 - 11.2022
Job overview
- Provided direction and guidance to branch managers managers and employees in order to achieve targets by reviewing and analyzing daily sales, inventory and AP reports.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Investigated and resolved strategic issues affecting sales and inventory operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Worked with Corporate AP, vendors and sales force to reconcile invoices.
- Oversaw day-to-day operations of five locations in Oklahoma.
- Developed and implemented daily operations plans concerning customer credits, vendor debits, inventory management and profitability.
- Mentor current and new employees in best practices.
Ferguson Enterprises LLC
Inside Builder Sales
10.2004 - 10.2006
Job overview
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Created and updated customer accounts with relevant information.
- Collected information on sales and service issues to coordinate team-wide resolutions.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
International Sign Company
Assistant Project Manager
11.2002 - 04.2004
Job overview
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Reported on status for each project to appropriate stakeholders.
Cadillac Plastics/GE Plastics
Operations Coordinator
03.1998 - 08.2002
Job overview
- Provided direction and guidance to internal teams in order to achieve targets.
- Developed and implemented daily operations plans.
- Worked with vendors to make purchases and reconcile invoices.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Investigated and resolved strategic issues affecting inventory and sales operations.
- Devised processes to boost long-term business success and increase profit levels.
Cadillac Plastics
Inside Sales /Call Center Lead
06.1996 - 03.1998
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
Cope Plastics
Inside Sales
06.1994 - 06.1996
Job overview
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
Education
University of OklahomaNorman, OK
BBA from Marketing
05.1994
Skills
- Attention to detail
- Dependable
- Accountability
- Resource Management
- Project Planning/Management
- Risk Assessment
- Process Implementation
- Writing
- Improving Efficiency
Certification
6 Sigma Problem Identification/Resolution training
Timeline
Operations Coordinator
Ferguson Enterprises LLC
10.2006 - 11.2022
Inside Builder Sales
Ferguson Enterprises LLC
10.2004 - 10.2006
Assistant Project Manager
International Sign Company
11.2002 - 04.2004
Operations Coordinator
Cadillac Plastics/GE Plastics
03.1998 - 08.2002
Inside Sales /Call Center Lead
Cadillac Plastics
06.1996 - 03.1998
Inside Sales
Cope Plastics
06.1994 - 06.1996
University of Oklahoma
BBA from Marketing
Similar Profiles
Thomas BerryhillThomas Berryhill
Counter Salesperson at Ferguson Enterprises LLCCounter Salesperson at Ferguson Enterprises LLC
Byron JohnsonByron Johnson
Computer Logistics at Ferguson Enterprises LLCComputer Logistics at Ferguson Enterprises LLC
Nicholas GiesNicholas Gies
Product Sales Specialist at Ferguson Enterprises LLCProduct Sales Specialist at Ferguson Enterprises LLC
Steve ReaseSteve Rease
CDL Route Driver at Ferguson Enterprises LLCCDL Route Driver at Ferguson Enterprises LLC
Gracey LewisGracey Lewis
Circulation Desk Assistant at University of Oklahoma Law LibraryCirculation Desk Assistant at University of Oklahoma Law Library