Angela Freeman
Customer Service
Fort Wayne,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Morley Companies, Inc.
07.2021 - 04.2022
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Responded to customer requests for products, services, and company information
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Remote Customer Service Representative
Teleperformance
10.2020 - 07.2021
- Remote customer service
- Computer provided to take orders and address customer concerns over headset/phone using 2 monitors
- Use of programs such as CSC, Oracle, Genesys, Maestro, GPS, RxClaims, Marx, etc
- Passed lengthy assessment and 2 week intensive training period
- Worked 3 different campaigns
- My last campaign was just not a good fit for me so I resigned
- Pay was $13.25 per hour.
Education
Diploma in Web Design -
Independence University
10.2016 - 05.2017
High school diploma - undefined
North Side High School
01.1993 - 05.1994
Diploma in Creative Writing - undefined
International correspondence schools
01.1990 - 05.1991
Skills
Customer support
Web Design
Microsoft Office
Adobe Creative Suite
Customer support
Certification
Driver's License
Assessments
- Customer service, Proficient, 04/01/22, Identifying and resolving common customer issues
- Written communication, Proficient, 04/01/22, Best practices for writing, including grammar, style, clarity, and brevity
- Verbal communication, Proficient, 05/01/22, Speaking clearly, correctly, and concisely
- Call center customer service, Proficient, 04/01/22, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 04/01/22, Responding to customer situations with sensitivity
- Attention to detail, Proficient, 05/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Timeline
Customer Service Representative
Morley Companies, Inc.
07.2021 - 04.2022
Remote Customer Service Representative
Teleperformance
10.2020 - 07.2021
Diploma in Web Design -
Independence University
10.2016 - 05.2017
High school diploma - undefined
North Side High School
01.1993 - 05.1994
Diploma in Creative Writing - undefined
International correspondence schools
01.1990 - 05.1991