ANGELA FREEMAN
Worth,IL
Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication, prioritization skills, outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications. Seeking a management position in Administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service/Dispatcher Office Assistant
Goodberlet Heating and Air Conditioning
Kankakee, IL
10.2019 - 07.2023
- Multitasked effectively to handle administrative, dispatch and customer issues.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Answered telephones, directed calls and took messages.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Delivered messages and ran errands.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Kept detailed and updated records of calls in physical and electronic databases.
- Worked closely with dispatch supervisor to dispatch and assign calls.
- Answered customer requests with information about product availability, shipping information and status updates.
- Supervised driver dispatching, route planning and vehicle tracking for over 8 drivers and 6-8 Installers.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Followed protocol for intake and accounting of large sums of cash and numerous card transactions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Established company policies regarding management of daily cash totals and security during busy times.
- Taught co-workers to follow implemented safeguards and established direct lines of communication for accountability and compliance.
Customer Service Representative
Olin Chlor Alkali
Downers Grove, IL
06.2019 - 09.2019
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Responded quickly to customer concerns and complaints, typically within 30 minutes .
- Provided outstanding Customer service to new and long-standing customers by attending closely to concerns and developing solutions.
- Prioritized emails and Phone call duties to meet deadlines and maintain quality standards.
- Accurately documented follow-up calls and provided documentation to Management of order follow-up to ensure quality standards were met.
- Provided dispatch support for Changes in orders or shipments.
- Kept open and accurate communication with terminal staff, in regards to orders, maintenance issues, and closures, to ensure Customer received timely and quality service.
Office Manager
D'andrea Heating And Cooling
, IL
01.2010 - 01.2018
- Managed, developed and trained staff Handled all incoming business and client requests for information.
- Prepared vendor invoices and processed incoming payments.
- Held oversight of office inventory activities, including ordering , stocking and shipment receiving.
- Ordered all office supplies including ink cartridges, toner, and paper.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Described product to customers and accurately explained details and care of merchandise.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Established long-term customer relationships through prompt and courteous service.
Shift Leader
Speedway LLC
, IL
04.2017 - 12.2017
- Coached team members in techniques necessary to complete job tasks.
- Ensured a safe working environment by following all safety procedures, policies and regulations.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Assigned daily tasks to employees and monitored activity and task completion.
- Greeted customers in a timely fashion, while quickly determining their needs.
- Trained new cashiers on procedures, customer service and sales techniques.
- Handled cash, credit and debit cards and made the correct change in payment transactions.
- Stocked and maintained inventory levels according to store policies.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Built relationships with customers to increase likelihood of repeat business.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Customer Service Representative
Palmer Packaging Inc
Addison, IL
01.2014 - 01.2014
- Recommended products and services aligned with customers' needs and preferences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Computed price of merchandise and maintained detailed product and sales records.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Worked closely with sales representatives on inventory control and ordering.
Education
Associate of Arts - Massage Therapy
The Soma Institute, The National School Of Clinical Massage Therapy
2017
High School Diploma -
Amos Alonzo Stagg High School
Palos Hills, IL05.2013
Skills
- Data entry Deadline driven
- Clear oral/written communication
- Staff management
- Credit and collections
- Customer service / Office administration
- Accounts payable / receivable
- Multi-line Phones
- Customer satisfaction
- Filing
- Inventory
- Organizing
- Implementing Policies
- Safety
- Scheduling
- Staff Management
- Schedule Management
- Refund Processing
- Cash Handling
Certification
- ILLINOIS BASSET License - 2023
- INDIANA BASSET License - 2022
Timeline
Customer Service/Dispatcher Office Assistant
Goodberlet Heating and Air Conditioning
10.2019 - 07.2023
Customer Service Representative
Olin Chlor Alkali
06.2019 - 09.2019
Shift Leader
Speedway LLC
04.2017 - 12.2017
Customer Service Representative
Palmer Packaging Inc
01.2014 - 01.2014
Office Manager
D'andrea Heating And Cooling
01.2010 - 01.2018
Associate of Arts - Massage Therapy
The Soma Institute, The National School Of Clinical Massage Therapy
High School Diploma -
Amos Alonzo Stagg High School
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