Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Angela Freeman

SAINT GEORGE,UT

Summary

Natural leader successful at strategically boosting Revenue, company profits and team performance. Skilled in driving engagement and operational improvements through well-coordinated tactical plans and proven relationship-building abilities. Demonstrated knowledge of business management and revenue development.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Director of Operations

Taggngo
Saint George, Utah
04.2022 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Defined, implemented and revised operational policies and guidelines.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
  • Monitored budget and utilized operational resources.
  • Set team and individual KPIs and provided regular, actionable increasing profits above 18% YOY
  • Monitored and coordinated workflows to optimize resources.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Business Consultant

Costa Vida
Saint George, United States
06.2018 - 07.2022
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Propelled domestic companies into international markets through strategic business planning.
  • Managed more than 275 Team members
  • Developed Leaders in over 15 locations.
  • Increased AUV, above 20% YOY average
  • Lowered turn over by 50%
  • Devised strategies to improve organization efficiency and optimize group management.
  • Developed complete business plans and operational strategies for new and existing business.
  • Assisted with identifying, interviewing and testing top talent to optimize productivity.
  • Liaised with senior officers for ongoing quality assurance program integrity.
  • Prepared annual budgets with controls to prevent overages.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Led corrective action plans, procedure development, staff performance reviews and training programs.
  • Wrote and realigned functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.

Skills

  • Supplier Monitoring
  • Finance and Accounting Oversight
  • Mathematical Calculation and Reasoning
  • Business Leadership
  • Policy Development and Enforcement
  • Management Training
  • Hiring and Onboarding
  • Financial Statement Review
  • Human Resources Oversight
  • Performance Monitoring and Evaluation
  • Originality and Creativity
  • Sales Tracking
  • Department Oversight
  • Focus and Follow-Through
  • Motivational Leadership
  • Budgetary Reviews
  • Process Improvement
  • Facility Improvement
  • Operational Efficiency and Safety
  • P&L Responsibility
  • Strategic Consulting
  • Business Policies and Procedures
  • Quarterly Reviews
  • CMS Platforms
  • P&L Administration
  • Customer Relations
  • Payroll Administration and Timekeeping

Certification

  • Certified Serve Safe
  • Certified in 21st century leadership ( Hero's journey )

Timeline

Director of Operations

Taggngo
04.2022 - Current

Business Consultant

Costa Vida
06.2018 - 07.2022

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Angela Freeman