Angela Freeman
Midlothian,VA
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Quality Assurance Associate/Project Manager
Capital One
- Escalated 100+ incidents to the next level to remain compliant with company's standards and procedures (Do Not Call Registry); Monitored product standards and quality-control programs (credit cards and customer service calls); Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training for over 100+ customer service associates; Inspected, verified, and documented quantifiable characteristics of finished goods by comparing against customer specifications and company quality standards; Collected and analyzed activity data and initiated, developed, and recommended improvements to systems, processes, and procedures to increase productivity and reduce cost; Performed call audits to monitor regulatory compliance; Answered customer telephone calls promptly to avoid on-hold wait times; Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns; Fostered relationships with vendors to promote positive working relationships
Special Education Teacher (Virtual School)
Chesterfield County Public Schools
10.2016 - Current
- Assisted with the implementation of the Individualized Education Plan (IEP) for each student served; Wrote IEPs in a timely manner; Participate in the Multi-Tiered System of Supports (MTSS); Maintained all student records and files according to federal, state and local mandates; Completed all necessary paperwork within timelines to be compliant; Complete progress reports as required; Completed all components of all paperwork; Worked 1:1, in small groups or in whole class sessions with students; Administer Transition Assessments; Wrote lessons plans to accommodate goals in the student's IEP; Taught English 8 and Reading course of study or as assigned; Scheduled and participate in IEP and other meetings for students with disabilities; Prepared and administer all standardized tests, benchmark assessments and evaluation assessments as directed; Worked with the teaching staff to improve standardized and proficiency testing results; Maintained confidentiality concerning all student information and any professional matters; Maintained accurate records on each student such as grade books and progress reports, lesson plans, attendance records, and behavior/discipline records
Special Education Coordinator
Chesterfield County Public Schools
10.2016 - Current
- Performed maintenance and administration tasks related to the creation, modification, and management of teacher IEPs in Synergy; Coordinated with administration, general education teachers, school psychologists, social workers, and speech therapist to provide end-user support and troubleshooting related to the Synergy System and application issues; Managed user and group privileges for special education teachers, school psychologist, social workers, and speech pathologist; Partner with teams to identify, inform, and prioritize opportunities to build consistency, efficiency, accountability, and alignment with the Special Education Department; Provide leadership for process transformation and change adoption efforts within and across departments with the school community; Offered targeted training, coaching, and consultation to Special Education Teachers and Instructional Assistants; Worked closely with administrators, psychologist, social workers, speech pathologist, parents, and students with learning disabilities; Measured improvement and change adoption efforts to display the efficacy the improvement activities had on each department; Provided updates on improvement initiatives with the special education department and administration; Managed multiple projects and/or initiatives simultaneously to help improve the special education department; Updated, maintained, and implemented Special Education procedures in the school; Served as a liaison between the school community and the special education department; Lead administration of 504 Plans
Special Education Teacher
Chesterfield County Public Schools
09.2005 - 10.2016
- Design work for 50+ providing students with instructional materials; Addressing individualized learning plans and/or reinforcing reading objectives; Relay critical information to parents, teachers, and administrators about legal aspects of Individual Educational Plan (IEP); Collect data, monitor student performance for 50+ students, and develop instructional programs for students with disabilities; Instructional staff, other school personnel, parents, students, parole officers, police, outside agencies, etc.) for improving the quality of student outcomes; Modified general education curriculum for special-needs students using various instructional techniques and technologies; Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals; Delivered effective and differentiated classroom instruction to a range of neurodiverse students
Education
Master of Education - Educational Leadership
University of Concordia
05.2015
Special Education LD Endorsement K-12 - Special Education
Virginia Commonwealth University
05.2006
Bachelor of Science - Public Administration
Virginia State University
05.1989
Skills
- Data Collection
- Documentation
- Reading Comprehension
- Computer Proficiency
- Staff education and training
- Coordination
Proficiencies
- Microsoft Office
- School Information System (SIS)
- Synergy
- Canvas
- Audacity
- Dragon
- Zoom
- Webex
- Google Webex
- Skype
- CRM
- Learning Management System (LMS)
- Microsoft Teams
Certification
Certified to administer the Woodcock-Johnson Test of Achievement
Job Related Training
- Professional Teaching License Special Education K-12
- Successful completion of a full 4-year course of study in any field leading to a bachelor's degree, gained from an accredited college or university
- Interviewed and hired special education teachers and instructional assistants at the school level
Timeline
Special Education Teacher (Virtual School)
Chesterfield County Public Schools
10.2016 - Current
Special Education Coordinator
Chesterfield County Public Schools
10.2016 - Current
Special Education Teacher
Chesterfield County Public Schools
09.2005 - 10.2016
Customer Service Representative/Quality Assurance Associate/Project Manager
Capital One
Master of Education - Educational Leadership
University of Concordia
Special Education LD Endorsement K-12 - Special Education
Virginia Commonwealth University
Bachelor of Science - Public Administration
Virginia State University
Certified to administer the Woodcock-Johnson Test of Achievement