Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Fremista

Desert Hot Springs,CA

Summary

Dynamic and results-driven professional with exceptional customer service. Proven ability to enhance customer satisfaction through effective problem-solving and upselling techniques. Strong work ethic and organization skills contribute to efficient operations in high-pressure environments. Experienced in training new staff, fostering teamwork, and maintaining high standards of service.

Overview

11
11
years of professional experience

Work History

Server

F10 Birba
04.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.

Table Games Dealer

Agua Caliente Casino
02.2020 - 04.2023

Table Games Dealer

Tortoise Rock Casino
12.2018 - 01.2020
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Adapted quickly to new and varied table games, enhancing versatility and value as team member.
  • Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
  • Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.

Rewards Representative

Morongo Casino
11.2016 - 12.2018
  • Increased customer satisfaction by addressing and resolving complaints in a timely manner.
  • Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
  • Enhanced company reputation by providing exceptional customer service and support.
  • Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
  • Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
  • Contributed to team sales goals by upselling products and services to customers.
  • Gathered, organized and input information into digital database.

Server

Mission Lakes Country Club
09.2016 - 06.2017

Receptionist

Volkswagen
05.2015 - 03.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
  • Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
  • Optimized resource allocation by managing inventory of office supplies and reordering as necessary.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Cashier

IHOP
02.2015 - 05.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Lead Hostess/Staff Trainer

Islands Fine Burgers and Drinks
08.2014 - 05.2015
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
  • Upheld cleanliness standards throughout the front-of-house area, contributing to the overall ambience of the establishment.
  • Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
  • Promoted a culture of teamwork by consistently supporting fellow employees during busy periods or when shortstaffed.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Promoted business loyalty by fostering positive customer relationships.
  • Developed a positive learning environment, fostering open communication and active participation from trainees.
  • Trained employees on updated policies, procedures, and software tools, ensuring seamless transitions during periods of change.
  • Collaborated with department leaders to ensure alignment between training content and company goals.


Lead Server / Maitre D'

Tokyo Kitchen
05.2014 - 05.2015
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

High School Diploma -

Desert Hot Springs High School
Desert Hot Springs

Kinesiology

Fullerton College

Table Games

Kimber-garten Dealing School
Indio

Skills

  • Strong work ethic
  • Exceptional customer service
  • High volume cash/money handling
  • Organization skills
  • Time management
  • Dexterity
  • Telephone skills
  • Data entry
  • Planning and coordination
  • Public speaking
  • Creative problem solving
  • New hire training

Timeline

Server

F10 Birba
04.2023 - Current

Table Games Dealer

Agua Caliente Casino
02.2020 - 04.2023

Table Games Dealer

Tortoise Rock Casino
12.2018 - 01.2020

Rewards Representative

Morongo Casino
11.2016 - 12.2018

Server

Mission Lakes Country Club
09.2016 - 06.2017

Receptionist

Volkswagen
05.2015 - 03.2016

Cashier

IHOP
02.2015 - 05.2015

Lead Hostess/Staff Trainer

Islands Fine Burgers and Drinks
08.2014 - 05.2015

Lead Server / Maitre D'

Tokyo Kitchen
05.2014 - 05.2015

High School Diploma -

Desert Hot Springs High School

Kinesiology

Fullerton College

Table Games

Kimber-garten Dealing School

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