Angela Frompton
Selinsgrove,PENNSYLVANIA
Summary
I believe that I am a talented Assistant Manager adept at training employees, leading teams and serving customer needs. Motivated to increase revenues and improve customer satisfaction. I'm ready for a new role with increased responsibility and the opportunity for career advancement with a growing team. I'm hardworking, courteous, committed and results-oriented. I enjoy feeling a sense of accomplishment everyday in everything I do.
Overview
9
9
years of professional experience
Work History
Assistant Manager Deli/Hot Foods
Weis Markets Inc
Selinsgrove, PA
10.2019 - Current
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Protected business, team members and customers by monitoring shrink/loss and keeping operation in line with legal service requirements.
- Organized and oversaw food service training to educate employees on relaying orders and upselling food and beverages.
- Increased sales % through suggestive selling of promotional items.
- Attended to customers by taking orders, resolving complaints and issues and operating cash register to take payments.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
- Limited portion sizes and used garnishes to control food costs.
- Orchestrated positive customer experiences by overseeing every area of Food Service operations with the help of my department manager.
- Inventoried food products and associated materials on weekly basis.
District Training Store Manager
Family Dollar/Dollar Tree
Matthews, NC
08.2012 - 09.2019
- Established succession planning by training and mentoring many associates into leadership positions.
- Created and led sales promotions and advertising strategies to boost profits and bring in new customers.
- Trained newly hired sales team in upselling techniques.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Recruited, managed and motivated several-member retail team to give every guest positive and memorable experiences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Walked through store multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Researched issues to obtain appropriate answers to customer inquiries.
- Recruited, hired and trained new team members.
- Boosted sales rates by checking for and locating requested items in inventory system.
- Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
- Kept close eye on my store employees and customers to assess theft risks and maintain loss prevention goals.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
Education
High School Diploma -
Midd-West High School
Middleburg, PA05.1992
Skills
- Profit Optimization
- Back of House Management
- Front of House Management
- Anticipating Problems
- Quality Assurance
- Managing Deliveries
- Health Code Compliance
- Relationship Building
- Monitoring Food Preparation
- Investigating Complaints
- Inventory Management
- Supply Ordering and Management
- Performance Improvement
- Portion Control
- Delegating Assignments and Tasks
- Problem Solving
- Money Handling
- Reliable and Responsible
- Written and Verbal Communication
- Work Planning and Prioritizing
- Critical Thinking
- POS Terminal Operation
- Team Leadership
- Conflict Resolution
- Coaching and Mentoring
- Calm and Pleasant Demeanor
- Time Management
- Customer Retention
- Collaboration and Teamwork
- Liquor Law Compliance
- Scheduling Staff
- Equipment Maintenance and Repairs
- Labor and Overhead Cost Estimation
- Service Delivery Management
- Fire Safety Regulations
- Recruitment and Hiring
- Staffing and Sales Reporting
- Documentation and Recordkeeping
- Training and Onboarding
- Building Maintenance
- Employee Performance Evaluations
- Calendar and Scheduling Software
- Sales and Marketing
- Payroll Administration
- Budget Administration
Additional Information
Being a Store Manager for 10 years has conditioned me to be sales and numbers oriented. I love watching sales grow and it gives me the opportunity to feel accomplished with a team and with myself. I am dedicated, I get along well with others, I learn best by doing. I don't like feeling like I'm at a stand still or that my job has gotten stale but I also believe that that has a lot to do with your direct management team! It takes a great management team that care about themselves, their company and their subordinates to run a successful TEAM!
Timeline
Assistant Manager Deli/Hot Foods
Weis Markets Inc
10.2019 - Current
District Training Store Manager
Family Dollar/Dollar Tree
08.2012 - 09.2019
High School Diploma -
Midd-West High School