Angela Fruin
Alvarado,TX
Summary
Meticulous, task driven Executive Assistant with 4+ years of financial assistance in managing customer accounts. Along with 17 years of customer service and office experience. Exceptional ability to facilitate all aspects of internal and external communications, support the day-to-day administrative, financial, and operation functions by working collaboratively with C-Level executives. Proven Talent for aligning business objectives with comprehensive administrative knowledge to achieve maximum operational impacts, conserve time and boost efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Leading Technician
Snodgress Equipment
10.2022 - 09.2023
- Responsible for accounts payable and receivable directly to the owners of Snodgress Equipment
- Responsible for payroll for 40+ personnel
- Responsible for employees and business taxes
- Responsible for all human resource management
- Deal with daily logistics aspects including shipping, receiving, replenishment of consumables
- Conduct weekly shareholder meetings to discuss profits, loss, orders shipping out, what consumables need ordered to complete projects, etc.
Accounts Receivable Clerk
Fit Supply
06.2022 - 10.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Monitored accounts to verify compliance with payment terms and schedules.
- Developed and maintained positive relationships with clients to maximize collections.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Generated monthly accounts receivable reports to submit developments for management review.
Chief Financial Officer Assistant/Quality Assurance Manager/ Chief Technical Officer Assistant
Addison
12.2020 - 06.2022
- Execute various administrative tasks, including financial reports, scheduling, submission of expense reports, quality assurance reports and other correspondence senior leadership
- Maximize productivity rates by proactively providing feedback on operational concerns and product issues
- Follow attainable projects timelines and keep teams on task to complete milestones according to schedule
- Provide coaching, mentoring, and cross-functional conflict-resolution support to staff on company standards
- Schedule and arrange any travel reservations
- Maintain electronic and paper databases and filing systems
- Prepare expense reports and invoices
- Enter new bills and expenses
- Bill Customers
- Prepare tax documents for yearly taxes
- Maintain 100% confidentiality of all customer, vendor, and employee information and documents
- Communicate with customers and vendors via email or phone
- Handle all mail, email, faxes, and scans
- Oversee ordering/receiving all company office supplies
- Answer multi-phone lines while taking messages with a degree of accuracy.
Operations Officer Assistant
Pacific Coast ReBath
08.2020 - 12.2020
- Coordinated daily customer service operations such as front desk processes, orders, and payments
- Ensured follow-through of all discussed items in meetings, with updates being incorporated into reports
- Managed 6 teams of 2-3 personnel to reach their destinations daily with the proper equipment/materials for each job
- Ran all company errands
- Assisted with scheduling new customer consultations and service calls
- Managed multiple phone lines and took messages.
Health Insurance Agent
Healthmarkets Insurance
01.2020 - 06.2020
- Educated clients about health insurance coverage options, benefits and costs.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Developed and maintained client databases to track customer service interactions and evaluate service quality.
- Provided comprehensive customer service to drive client satisfaction.
- Monitored changes in health insurance laws and regulations to verify continuous compliance.
Front Desk Receptionist
Ventura County Overhead Door
01.2018 - 06.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Cleburne High School
Cleburne, TX05.2006
Skills
- Accounts Receivable
- Accounts Payable
- Budget Management
- Policy Implementation
- Process Improvement
- Communication
- QuickBooks Office
- Quickbooks Desktop
- Proficient in Microsoft Office programs
- Creating invoices
- Calendar Management
- Account Reconciliation
- Bill Pay
- Entering New Orders into Systems
- Multi-Line Phone Systems
- Bank Deposits
- Office Management
- Proficient in Google Docs/Sheets
- Proficient in Data Entry
- GroupMe
- Microsoft Teams
- Customer Service
- Quality Control
- System Troubleshooting
- Operations Monitoring
- Information Tracking
- Customer Interaction
- Document Preparation
- Customer Rapport
- Multitasking and Organization
- Written/Verbal Communication
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Insurance Adjuster License - 10/2023 - Present
Timeline
Account Leading Technician
Snodgress Equipment
10.2022 - 09.2023
Accounts Receivable Clerk
Fit Supply
06.2022 - 10.2022
Chief Financial Officer Assistant/Quality Assurance Manager/ Chief Technical Officer Assistant
Addison
12.2020 - 06.2022
Operations Officer Assistant
Pacific Coast ReBath
08.2020 - 12.2020
Health Insurance Agent
Healthmarkets Insurance
01.2020 - 06.2020
Front Desk Receptionist
Ventura County Overhead Door
01.2018 - 06.2018
High School Diploma -
Cleburne High School