Kennedy Fudge
Summary
Learning & Development Professional with experience designing, delivering, and evaluating instructor-led, web-based, and blended learning solutions across HR, education, and operational environments. Skilled in instructional design, curriculum development, onboarding, needs assessment, LMS management, workforce analytics, and stakeholder collaboration. Proven ability to identify business performance gaps, develop scalable training strategies, and manage curriculum initiatives that improve employee performance and operational outcomes. Adept at applying adult learning principles, coordinating cross-functional projects, and supporting internal teams and external clients through data-driven learning solutions and process optimization.
Overview
7
7
years of professional experience
Work History
Training Specialist Sr.
City of Austin
Austin, TX
09.2025 - Current
- Coordinated onboarding and orientation for 50+ new hires per quarter, partnering with department leaders to ensure full compliance with onboarding requirements, maintain 90% satisfaction, and improve HR service delivery efficiency by 25%.
- Managed Workday Learning and performance compliance for 200+ employees, achieving a 95% on-time completion rate for required training and performance documentation.
- Generated workforce reports on turnover, hiring, and HR metrics, reducing reporting turnaround time by 20% and improving leadership visibility into workforce trends.
- Developed and delivered a blended leadership development program for 50+ employees, increasing leadership readiness scores by 25% and improved internal promotion outcomes.
- Maintained and audited organizational structures in Workday, strengthening HR data integrity and reducing reporting discrepancies by 30%.
Permanency Program Supervisor
Empower
Dallas, TX
10.2024 - 04.2025
- Designed and implemented training programs for 50+ employees using adult learning principles, improving staff performance outcomes by 30%.
- Increased compliance with organizational protocols to 80% by developing an employee engagement strategy and accountability initiatives.
- Led a cross-functional team in process improvement initiatives that reduced workload volume by 32% and saved $90K monthly.
- Partnered with internal and external stakeholders to improve service delivery workflows, increasing success metrics by 40% and client retention by 27%.
Court Clerk
Dallas County
Dallas, TX
04.2024 - 10.2024
- Redesigned onboarding and training materials to align with operational goals, improving new hire ramp-up time by 15% and overall training effectiveness.
- Developed standardized compliance training workflows that increased procedural accuracy to 95% and reduced training time by 60%.
- Analyzed operational and learner performance data to identify skills gaps and optimize training delivery, increasing team productivity by 20%.
- Managed a caseload of over 400 internal stakeholders, contributing to $50K in quarterly outcomes by improving training follow-through and operational consistency.
Customer Success Associate
CAE
Grapevine, TX
05.2023 - 03.2024
- Developed the organization’s first customer success process manual, reducing onboarding time by 20% and improving operational consistency.
- Facilitated Salesforce CRM training for cross-functional teams, contributing to a 15% increase in upsell and cross-sell performance.
- Spearheaded interdepartmental strategic planning to improve customer journey processes, increasing customer satisfaction rating by 35%.
- Created reporting processes for accounts receivable operations that reduced A/R balances by $1M per quarter.
Intervention Specialist
Uplift Education
Dallas, TX
06.2019 - 05.2023
- Designed and facilitated professional development programs that improved employee performance scores by 40% and reduced turnover by 15%.
- Developed LMS-based learning resources that improved user experience by 20% and reduced external hiring costs by $100K.
- Used learner performance data to identify skill gaps and customize learning pathways, increasing skill acquisition by 30%.
- Redesigned onboarding and training programs using blended learning modalities, reducing training time by 20% while achieving a 97% completion rate.
Education
Bachelor of Science - Political Science
University of Mary Hardin-Baylor
Belton, TXSkills
- Employee Onboarding
- Curriculum Development
- Instructional Design (ADDIE)
- Training Facilitation & Development
- Data Analysis & Reporting
- Adult Learning Principles
- Stakeholder Engagement & Collaboration
- Learning Management Systems (LMS)
- Workday Learning & HRIS
- Learning Evaluation & Performance Improvement
Timeline
Training Specialist Sr.
City of Austin
09.2025 - Current
Permanency Program Supervisor
Empower
10.2024 - 04.2025
Court Clerk
Dallas County
04.2024 - 10.2024
Customer Success Associate
CAE
05.2023 - 03.2024
Intervention Specialist
Uplift Education
06.2019 - 05.2023
Bachelor of Science - Political Science
University of Mary Hardin-Baylor