Angela Fulgenzi-Sharrow
Citrus Springs,FL
Summary
Experienced propane gas professional with a strong background as a driver, technician, and service specialist. Proven track record of safety, compliance, and exceptional customer service. Seeking a full-time position with growth potential to contribute to a company's success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Self-employed
Marion, Citrus, FL
01.2023 - Current
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Generated leads through networking activities such as cold calls and referrals from past clients.
- Provided guidance to clients throughout the entire buying or selling process.
Service Specialist
Thompson Gas
Ocala, FL
03.2020 - 12.2022
- Communicate with customers before, and after service to ensure we provided the best possible experience
- Address customers issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances, and new account set up
- Provide timely and accurate information to customers during the service day
- Handle each call with a high level of professionalism, warmth, and eagerness
- Coordinate daily with up to 12+ service technicians to ensure customer request and data entry are taken care of
- Insure technicians work orders and routes are prepared and dispatched daily
- Communicate with Customer Service for scheduling an emergency needs
- Review billing and adjustments for customers invoicing
Service Technician
AmeriGas
Ocala, FL
01.2018 - 04.2019
- Installed above-ground and underground propane systems.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Inspected equipment for proper operation and safety hazards prior to use.
- Tested repaired items to ensure functionality before returning them to customers.
- Assisted with installation projects at both residential and commercial sites.
- Provided training on the safe usage of equipment when needed for dispensers.
Bobtail Delivery Driver
AmeriGas
Kent WA, Orlando FL
08.2007 - 01.2018
- Delivered propane to commercial and residential accounts
- Maintained customer satisfaction
- Maintained appearance and code requirements at all delivery locations
- Independent on-call driver
- Maintained DOT requirements on truck
- OPS (Office of Pipeline Safety) trained and certified
- Accident / incident free
- Completed a daily pre-trip inspection checklist before first delivery of the day
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs
Education
Refresher Course -
Edmonds
Lynnwood, WAProperty Management -
GRCC
Auburn, WASkills
- Class B Commercial Driver's License
- Tanker w/ HAZMAT endorsement
- Defensive driver training
- Courteous demeanor
- Time management skills
- Troubleshooting
- Organizational Skills
- Solid, independent worker
- Multitask Management
- Strong work ethic
- Active listening skills
- Product Transfer Knowledge
- Mechanically inclined
Certification
- FDACS Qualifier - LQ33547 (08/2027)
- Class B Commercial Driver's License with HAZMAT and Tanker endorsement
- Real Estate License
- Working towards obtaining a Pilot's License (rotary wing)
Affiliations
- Work with youth and participate in church activities as well as local schools
- Enjoy spending quality time with family
- Paddle-boarding enthusiast
- Aspiring pilot, actively logging flight hours
- Engaged in jujitsu and kick-boxing
Timeline
Real Estate Agent
Self-employed
01.2023 - Current
Service Specialist
Thompson Gas
03.2020 - 12.2022
Service Technician
AmeriGas
01.2018 - 04.2019
Bobtail Delivery Driver
AmeriGas
08.2007 - 01.2018
Refresher Course -
Edmonds
Property Management -
GRCC