Dynamic individual with hands-on experience in diverse environments and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Hi, I’m
Angela Fyffe
Montgomery,TX
Summary
Overview
25
years of professional experience
Work History
Skills improved or developedMontgomery , TX
Stay At Home Mom of 3
02.2019 - Current
Job overview
- Proven ability to develop and implement creative solutions to complex problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Miles Custom Cabinets and Trim
Carpenter Helper
04.2017 - 12.2018
Job overview
- Assisted with the installation of cabinets, trim, baseboards, and crown
- Left for maternity leave, SAHM
Signarama
Sign Technician
06.2016 - 11.2017
Job overview
- Assisted in the installation and servicing of commercial signs
- Warehouse duties included assembling and testing of signs, applying vinyl and hand painting on signs, kept environment clean, safe and clutter free
- Laid off due to lack of work
Diamond J Signs
Sign Technician Helper
10.2015 - 11.2016
Job overview
- Assisted with the installation, troubleshooting, and repair of commercial and residential signage, responsible for using crane and truck on job sites
- Left due to lack of work and to focus on job at Signarama
Fyffe’s Heating and Cooling
HVAC helper
01.2012 - 01.2014
Job overview
- Worked as needed helping with installation, and servicing of split and package units, handled billing for services
- Temporary worker
Noel’s Market
Cashier
02.2010 - 06.2012
Job overview
- Job duties included: stocking and rotating inventory, assist customers to make sure they have an enjoyable shopping experience, assisted in Meat market, deli and produce
- Ran front register, bagged groceries, and closed out at night
- Left to return to Texas
Suddenlink Cable
Customer Service Specialist
09.2009 - 08.2011
Job overview
- Responsible for answering incoming calls for Technical Support, managing and resolving customer complaints, identify and escalate issues to supervisors, provide product and service information for customers, sell products and place orders into the computer system
- Left to care for dying Uncle in Oregon
Family Dollar
Assistant Manager
09.2007 - 09.2009
Job overview
- Responsible for stocking, ordering, and rotating inventory
- Assisted employees to improve performance, keep store clean, and handled customer complaints and loss prevention
- Handled register as needed, nighttime close out of all registers, assist with store cleaning
- Left to take job with benefits for my family
Fyffe’s Heating and Cooling
HVAC Technician Helper
10.2002 - 06.2007
Job overview
- Responsible for making appointments, accounting, and general office duties
- Also assisted with diagnosing and repair, removing old systems and replacing with new equipment including wiring, soldering copper pipes and properly charging systems
- Supervised the duct work crew, resolved issues as needed
- Left due to divorce from owner
Marshall Systems Technology, Inc
Customer support specialist
08.1999 - 08.2002
Job overview
- Set up ‘Offsite’ insurance offices with the MSTI software for underwriting insurance policies
- Onsite responsibilities included intaking reported problems from off-sites, respond to and calm upset clients, navigate systems remotely to investigate programming code for errors, fix code as needed expedite to programmers as needed, keep clients informed of progress to correct errors, run morning processing to synchronize all off sites to Louis A
- Williams main frame, print and bind monthly reports and deliver to correct departments
Education
Texas State Technical College
Associate degree from Computer Systems and Networking Technology
University Overview
- Honors: President of Phi Theta Kappa Honor Society, President of Student Government Association
- GPA: 3.8
Skills
- Collaborative Team Player
- Safety-focused
- Repair work
- Ability to multitask
- Power tool operations
- Material prepping
- Hardware Installation
- Proficient with [Equipment]
- Site Safety
- Data Entry
- Decision-Making
- Computer Skills
- Dependable and Responsible
- Written Communication
- Verbal Communication
- Relationship Building
- Remote Office Availability
- Customer Service
- Critical Thinking
- Analytical and Critical Thinking
- Conflict Resolution
Experience
Experience
20+ years customer service and support
15+ years phone experience, including call centers and multi-line phone systems
Ability to navigate computer systems and programs
Ability to operate scanners, registers, printers, and other store/office equipment
Basic knowledge of construction, plumbing, electrical, HVAC and city codes
Excellent verbal and written communication
Fast learner with strong attention to details and instruction
Strong work ethics, good judgement, patient and empathetic
Ability to form and maintain positive relationships with coworkers and customers.
Great sense of humor and a warm personality,
References
References
- Professional:
- Rob Ermatinger, Owner Signarama, (469) 337-7110
- Justin Bellamy, previous supervisor at Signarama, (281) 730-9842
- Corey Miles, Owner Miles Custom Cabinets and Trim, (832) 875-4661
Personal:
- Cindy Mensik, (346) 445-2705
- Dr. Barbara Offner, (936) 537-2743
- Maria Kotico, (254) 462-9837
- Whitney Yates, (936) 661-4369
Timeline
Stay At Home Mom of 3
Skills improved or developed
02.2019 - Current
Carpenter Helper
Miles Custom Cabinets and Trim
04.2017 - 12.2018
Sign Technician
Signarama
06.2016 - 11.2017
Sign Technician Helper
Diamond J Signs
10.2015 - 11.2016
HVAC helper
Fyffe’s Heating and Cooling
01.2012 - 01.2014
Cashier
Noel’s Market
02.2010 - 06.2012
Customer Service Specialist
Suddenlink Cable
09.2009 - 08.2011
Assistant Manager
Family Dollar
09.2007 - 09.2009
HVAC Technician Helper
Fyffe’s Heating and Cooling
10.2002 - 06.2007
Customer support specialist
Marshall Systems Technology, Inc
08.1999 - 08.2002
Texas State Technical College
Associate degree from Computer Systems and Networking Technology
Similar Profiles
Salvia IsaacSalvia Isaac
Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.Homemaker at Managed Household Budget, Schedules, and Daily Operations for a Family of Six, Organized Family Events Appointments, and Educational Activities, Demonstrating Strong Planning and Multitasking Skills, and Developed Effective Problem-solving, Communication, and Time Management Skills in a Dynamic Environment.
Stewart HorsleyStewart Horsley
Production/Scheduling at SkillsProduction/Scheduling at Skills
Concida HamiltonConcida Hamilton
Customer Service at SKILLSCustomer Service at SKILLS
Julia MerletJulia Merlet
Clinical Rotation at HCA Houston Healthcare TomballClinical Rotation at HCA Houston Healthcare Tomball
Forrest R. EldridgeForrest R. Eldridge
Facility Manager at Fortis Life SciencesFacility Manager at Fortis Life Sciences