Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ANGELA GADSON-FOX

Summerville,South Carolina

Summary

Experienced Medical Office Assistant with a strong foundation in healthcare and clerical tasks. Driven by goals, patient, and compassionate in all interactions. Skilled in Microsoft Office and medical software applications, with a knack for organization and motivation. Excited to bring time management and organizational abilities to new challenges, eager to grow and contribute to company success in an entry-level role.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Associate

RaceTrac, Inc
04.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Maintained up-to-date knowledge of product and service changes.

Home Health Care Provider

Griswold Home Care Of Charleston
05.2016 - 02.2024
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Enhanced patient comfort by providing compassionate and attentive care.
  • Assisted patients with daily living activities, promoting independence and preserving dignity.
  • Completed household management tasks for clients within private home settings.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Monitored vital signs and reported changes to medical staff, contributing to timely interventions and improved health outcomes.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Followed nutritional plans to prepare optimal meals.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Utilized universal precautions and infection control principles in all aspects of care.

RMA

Roper St. Francis
01.2023 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.

RMA

HCA Physician Services Group
03.2018 - 01.2023
  • Recorded vital signs and medical history for scheduled patients each shift.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Recorded vital signs and medical history for scheduled patients each shift.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Lead patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Self-motivated, with a strong sense of personal responsibility.
  • Strengthened communication skills through regular interactions with others.

Home Health Aide

AllCare Living Services Inc
11.2012 - 04.2021
  • Improved patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Accompanied clients to doctors’ offices and on other trips outside home, providing transportation, assistance and companionship.
  • Assisted clients with bathing, dressing and incontinence care.
  • Documented care provided and submitted notes to supervisor.
  • Recognized emergency situations and implemented appropriate procedures.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Managed patient transportation and appointment scheduling.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Tracked and reported clients’ progress based on observations and conversations.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Helped client with medication self-administration.

RMA/MOS

DR HEATHER DAWSON: Liberty Doctors
10.2015 - 04.2016
  • Recorded vital signs and medical history for scheduled patients each shift.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician’s instructions.
  • Contacted pharmacies to submit and refill patients’ prescriptions.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Incorporated outside records into charts and EHR.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Recorded vital signs and medical history for scheduled patients each shift.
  • Recorded vital signs and medical history for scheduled patients each shift.

RMA/Phlebotomist Technician

Island Internal Medicine
03.2015 - 06.2015
  • Recorded vital signs and medical history for scheduled patients each shift.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Incorporated outside records into charts and EHR.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician’s instructions.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Contacted pharmacies to submit and refill patients’ prescriptions.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Scheduled appointments for patients via phone and in person.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Prioritized patient safety, satisfaction and clinical outcomes in day-to-day activities.
  • Monitored daily performance and patient outcomes to maintain quality assurance.

Education

Diploma - Medical Assistant, Phlebotomist

Trident Technical College
Charleston, SC

High School Diploma - undefined

Givhans Adult Education
Givhans, SC

Some College (No Degree) - Business Administration And Management

Strayer University

Some College (No Degree) - Business Administration And Management

Trident Technical College
Charleston, SC

Skills

  • Venipuncture and Phlebotomy
  • Understands Medical Procedures
  • Problem-Solving
  • ICD-10 Coding
  • Multitasking and Organization
  • Patient Relations
  • Insurance Verification
  • EMR Software
  • Written and Verbal Communication
  • Task Prioritization
  • Appointment Scheduling
  • HIPAA Compliance
  • OSHA Compliance
  • Phone and Email Etiquette
  • Administrative Support
  • Data Entry
  • BLS Certified
  • Taking Client Histories
  • Customer Service
  • CPR Certified
  • Time Management
  • Administering Medications
  • Advising Patients
  • Medical Charting
  • Critical Thinking
  • Detail-Oriented
  • Daily Charting
  • Customer support
  • Patient scheduling
  • HIPAA compliance
  • Customer service
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • EMR / EHR
  • Procedure assistance
  • Electronic medical records
  • Specimens collection and processing
  • Payment collection
  • Insurance authorizations

Certification

  • Registered Medical Assistant (RMA)
  • Phlebotomy Technician (PT)
  • Home Health Aide (HHA)

Timeline

Customer Service Associate

RaceTrac, Inc
04.2024 - Current

RMA

Roper St. Francis
01.2023 - 06.2023

RMA

HCA Physician Services Group
03.2018 - 01.2023

Home Health Care Provider

Griswold Home Care Of Charleston
05.2016 - 02.2024

RMA/MOS

DR HEATHER DAWSON: Liberty Doctors
10.2015 - 04.2016

RMA/Phlebotomist Technician

Island Internal Medicine
03.2015 - 06.2015

Home Health Aide

AllCare Living Services Inc
11.2012 - 04.2021

High School Diploma - undefined

Givhans Adult Education

Some College (No Degree) - Business Administration And Management

Strayer University

Some College (No Degree) - Business Administration And Management

Trident Technical College

Diploma - Medical Assistant, Phlebotomist

Trident Technical College

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ANGELA GADSON-FOX