Angela Garbutt
Arlington,TX
Summary
Experienced banking professional with a proven track record in enhancing customer satisfaction and retention. Skilled in financial advisement and cash handling, with a knack for training teams to deliver exceptional service. Known for fostering strong client relationships and improving operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Material Handler
GXO
Fort Worth, TX
09.2024 - 03.2025
- Reported any malfunctions or damages of material handling equipment promptly.
- Collaborated with team members to meet daily production goals.
- Managed work area cleanliness by following company guidelines for organization.
- Provided support in organizing special projects involving large quantities of merchandise.
- Inspected materials for any damages or defects upon receipt.
- Reported material handling equipment issues promptly to maintain safety standards.
- Collaborated with team to meet daily production and efficiency goals.
Retail Banker
Woodforest National Bank
Grand Prairie, TX
10.2021 - 02.2024
- Identified and acted on cross-selling opportunities to increase product sales.
- Leverage organizational and prioritization abilities, coupled with superior attention to detail to efficiently process 20+ transactions per hour, attending to 50+ customers on a daily basis
- Establish strong credibility with clients by providing accurate information to address concerns regarding their accounts and other bank products, resulting in achieving the highest rate of customer loyalty and retention
- Served as Team Lead in supervisor's absence, maintaining smooth operations.
- Balanced vaults and ATMs, ensuring accurate and timely transactions.
Assistant Manager/Leasing Agent
Pinnacle Property Management
Las Vegas, NV
11.2019 - 10.2021
- Leasing Apartments
- Ensured maintenance requests were handled satisfactorily by following up with residents
- Assisted in planning resident functions and often acted as host, always professionally representing the property
- When necessary, enforced the policies of the community
- Contributed to and distributed community newsletters, flyers and brochures
- Showed apartment models and communicated the features and benefits of living in the community
- Had prospective residents complete application and secured deposit according to company policy
- Updated availability report
- Processed applications for approval
- Ensured apartments were ready for agreed move-in date
- Accepted applications for approval and ensured client understood the process and timing
- Checked number and layouts of apartments available based on client requests.
Customer Service Manager
Hilton Grand Vacation
11.2016 - 11.2019
- Answered incoming customer inquiries as well as placed outbound calls requesting payment
- Captured and analyzed financial data related to company interest and prepared detailed reports using statistical process controls
- Provided outstanding customer service to customers over the phone and in person, regardless of account status
- Exercised responsibility for all facets of training program administration to include advising and assisting managers in the development of company-wide training
- Identified training needs, acquired courses and assisted in fiscal year planning; disseminated course information to employees
- Followed proper policy and procedure regarding the collection of delinquents and charged-off accounts
- Evaluated and ensured agents provided superior customer service to customers, clients, and affiliates.
Education
Associate of Arts - Business Administration
West Los Angeles College
Culver City, CA06.2006
High School Diploma -
Dorsey High School
Los Angeles, CA06-1988
Skills
- Banking
- Financial product advisement
- Customer Relationship management
- Account Retention
- Account collections
- Customer Retention
- Risk Assessment
- Financial Analysis
- Cash Handling
- Customer Service
- Attention to Detail
- Accounts Payable
- Accounts Receivable
- Problem solving
- Team leadership
- Team Training
Certification
- Notary
Timeline
Material Handler
GXO
09.2024 - 03.2025
Retail Banker
Woodforest National Bank
10.2021 - 02.2024
Assistant Manager/Leasing Agent
Pinnacle Property Management
11.2019 - 10.2021
Customer Service Manager
Hilton Grand Vacation
11.2016 - 11.2019
Associate of Arts - Business Administration
West Los Angeles College
High School Diploma -
Dorsey High School
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