Angie Garcia

Customer Service & Ecommerce Team Leader

Wholefoods Market

Santa Fe, NM

04.2019 - Current

Servant Leader- Deliver outstanding customer experience; and hold all Team Members accountable for delivering outstanding customer service.
Monitor in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
Responsible for the integrity of the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
Ensure that an effective and efficient response to customer questions, requests, and/or concerns.
Establish and maintain collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
Maintain Team Member safety and security standards.
Ensure compliant with relevant regulatory rules and standards.
Promote team member growth and happiness
Complete hiring and separation decisions in partnership with Store Leadership. Maintain awareness and adherence to staffing guidance.
Develop, coach, mentor, and motivate Team Members in a manner that sustains a high performing Team and minimizes turnover; ensure Team Members are trained in all required tasks and roles.
Provide timely, thorough, and thoughtful performance evaluations.
Maintain cleanliness of workspaces including staging area and coolers.
Proactively identify process improvement opportunities.
Consistently communicate and model WFM core values, leadership principles, and supports goals.