Angela Garcia
Garland,TX
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
15
15
years of professional experience
Work History
Pa Administrator
Steward
12.2021 - Current
- Scheduling appointments,
- Scheduling for many practices in different states online or with practices,
- Going over medical termology,
- Dialer system
- Answering questions about the appointments,
- Ten keys, Data entry,
- Ability to work alone on projects,
- Documenting,
- Being hippa complaint over the phone
- knowledge of Ecw, Athena, inovacer, Microsoft teams, salesforce, cisco, excell, outlook
Check out/ billing department
Howsden dermatology
05.2019 - 08.2020
- Scheduling surgery's and follow up appointments, checking in patients and checking out patients,
- Scheduling for two Dermatologist,
- Pulling and making new patient charts,
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Answering billing questions,
- Answer and Direct phone calls,
- Insurance knowledge, Ten key,
- Collecting copays or deductible,
- The coding of cpt codes and diagnosis,
- Faxing medical records
- Knowledge of Intergrity, word, outlook,fax machines, copier
Receptionist
Comprehensive orthopaedics and rehabilitation
08.2017 - 05.2019
- Scheduling appointments,
- check in patients and check out, Scheduling for two orthopedic doctors, and two physical therapist, also massage therapist,
- Putting in intake forms, verifying insurance,
- Efficient with high level professionalism and confidentiality,
- Ability to work independently,
- Attention to detail
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patients records.
- Answered phone promptly and directed incoming calls to correct offices.
- Knowledge of Mc office, word, excel, outlook , Availity, athena
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
Office Manager
Chiro Concepts of McKinney
06.2013 - 08.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Hired, managed, developed and trained staff, established and monitored goals,
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and imaging reps.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all employees
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Knowledge of Centricity solutions software, cure md, chiro touch
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
Marketing Representative
Silver Leaf Resorts
09.2012 - 01.2013
- Customer service
- Scheduling appointments for clients,
- 10 key touch, Dialer system,
- Dealt with large volume of inbound calls,
- Microsoft knowledge
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
Diet Officer Operator
Children’s Medical Center
08.2009 - 09.2012
- Fiscal responsibility this job facilitates cost containment through the accurate and efficient completion of assigned duties
- Including providing personal contact bilingually with patients regarding nutrients, Daily contact with all levels of hospital personal and patients
- Also room service calls and meal rounds, Answer department phone and route messages with interpretation,
- Clarify diet orders and instructions, check patient trays according to menu specifications standards,
- Maintaining accurate office filing systems, updates information in Kardex also maintain confidentially of sensitive material,
- Process computer orders and detect diet order discrepancies, documents performance improvement indicators
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
Education
Jtech Certification -
Diploma -
Crossroads Academy
Cedar Hill, TX01.2007
Skills
- Communication and Interpersonal Skills
- Strong Work Ethic
- Effective Multitasking
- Professional telephone etiquette
- Conflict Resolution
- Organization skills
- Data Entry
- Telephone skills
References
References are available on request
Hobbies and Interests
Being able to be involved with patients/customers in any way that I can. Helping people and trying to make a difference for someone.
Timeline
Pa Administrator
Steward
12.2021 - Current
Check out/ billing department
Howsden dermatology
05.2019 - 08.2020
Receptionist
Comprehensive orthopaedics and rehabilitation
08.2017 - 05.2019
Office Manager
Chiro Concepts of McKinney
06.2013 - 08.2017
Marketing Representative
Silver Leaf Resorts
09.2012 - 01.2013
Diet Officer Operator
Children’s Medical Center
08.2009 - 09.2012
Jtech Certification -
Diploma -
Crossroads Academy