Summary
Overview
Work History
Education
Skills
Certification
Interests
Work Availability
Quote
Timeline
Hi, I’m

Angela Garcia

Customer Service
Bowling Green,KY
Angela Garcia

Summary

Dynamic and results-oriented professional with a proven track record at FedEx Office & Print, enhancing customer satisfaction through exceptional service and problem resolution. Skilled in CRM software and adept at complaint handling, I consistently exceed performance metrics. My ability to manage time effectively and maintain strong client relationships has contributed significantly to repeat business and positive feedback.

Overview

31
years of professional experience
1
Certification

Work History

The Lotus Experience

Driver
06.2023 - Current

Job overview

  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

ActionLink

Merchandiser
10.2021 - Current

Job overview

  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Verified products appeared at correct locations in proper quantities.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.

LF Nashville Night Life Entertainment

Bartender
03.2022 - 12.2022

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

FedEx Office & Print

Customer Support Specialist
07.2019 - 10.2021

Job overview

  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

JW Marriott

Hospitality Worker
01.2019 - 07.2019

Job overview

  • Reduced risks by maintaining clean and organized work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Enhanced safety protocols, ensuring secure environment for both guests and staff.

First Aid Corp

Accounts Receivable Clerk
05.2000 - 02.2001

Job overview

  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
  • Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.

The Sheraton Hotel

Front Desk Receptionist
04.1999 - 11.1999

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

HCA Nursing Home

Nursing Aide
02.1996 - 07.1997

Job overview

  • Facilitated patient mobility by assisting with transfers, ambulation, and positioning.
  • Assisted nurses with daily tasks, improving overall efficiency of the healthcare team.
  • Maintained a clean and safe environment for patients, reducing the risk of infections.
  • Improved overall quality of life for long-term care residents through consistent engagement in stimulating activities tailored according to individual preferences.

TennCare Medicaid

Customer Service Representative
01.1994 - 06.1995

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Greenville
Greenville, IL

Life from Behavioral Sciences
12-2018

University Overview

  • Professional Development: trauma

Skills

  • Time management
  • Reliable and punctual
  • Strong multitasking
  • Complaint handling
  • Listening skills
  • Problem resolution
  • Valid Driver's license
  • Stock rotation
  • CRM software
  • Supply restocking
  • Invoice processing
  • Telephone etiquette
  • Customer service
  • Pricing and shelf labeling
  • Data entry
  • Scheduling
  • File organization
  • Microsoft outlook

Certification

  • National Safety Council Defensive Driving Course Certificate - National Safety Council.

Interests

  • Hiking
  • Kayaking
  • Personal Development and Self-Improvement
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Timeline

Driver
The Lotus Experience
06.2023 - Current
Bartender
LF Nashville Night Life Entertainment
03.2022 - 12.2022
Merchandiser
ActionLink
10.2021 - Current
Customer Support Specialist
FedEx Office & Print
07.2019 - 10.2021
Hospitality Worker
JW Marriott
01.2019 - 07.2019
Accounts Receivable Clerk
First Aid Corp
05.2000 - 02.2001
Front Desk Receptionist
The Sheraton Hotel
04.1999 - 11.1999
Nursing Aide
HCA Nursing Home
02.1996 - 07.1997
Customer Service Representative
TennCare Medicaid
01.1994 - 06.1995
Greenville
Life from Behavioral Sciences

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