Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angela Garcia

Albuquerque,NM

Summary

14 years experience as a Security Technician Charge Officer with Presbyterian Health Services, skilled in incident reporting and conflict resolution. Successfully trained teams on security protocols, enhancing safety measures. Demonstrated expertise in VideoXpert monitoring and proactive patrol procedures, ensuring a secure environment while maintaining excellent communication with staff and visitors. Scheduling of officers shifts, PTO, OT and On call. Helped to create dispatch program. Report inspection for urgency and priority of calls.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Security Technician Charge Officer

Presbyterian health services
Albuquerque, NM
02.2011 - Current
  • Enforced hospital regulations regarding visitors, personnel, and vehicles.
  • Trained new employees on hospital security policies and procedures.
  • Managed access control systems including CCTV surveillance cameras.
  • Communicated with law enforcement officers when necessary.
  • Responded to medical emergencies by providing first aid treatment when needed.
  • Inspected entrances, exits, and other areas for potential security risks.
  • Performed routine patrols throughout the facility grounds or parking lots.
  • Interacted courteously with staff members, visitors, and patients at all times.
  • Documented all security incidents in an incident report form.
  • Monitored and responded promptly to any suspicious activity or emergency situations.
  • Assisted with crowd control during special events held at the hospital.
  • Assisted in resolving conflicts between patients or visitors.
  • Identified safety hazards within the premises and reported them accordingly.
  • Participated in drills designed to test preparedness for various emergency scenarios.
  • Conducted rounds of hospital premises to ensure safety and security measures were being met.
  • Maintained a log of incidents such as theft or vandalism.
  • Provided escorts for staff, patients, and visitors as needed.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Monitored CCTV systems to ensure safety and security of premises.

Education

Some College (No Degree) - MicroComputer Operations

National Business Academy
Albuquerque, NM

Skills

  • Team training
  • Incident reporting
  • Conflict resolution
  • Patrol procedures
  • Communication skills
  • Access control
  • Safety inspections
  • Attention to detail
  • Problem solving
  • First aid
  • Video surveillance
  • Disaster recovery planning officer
  • Team or individual responder

Accomplishments

  • Awards of accomplishments and years of service
  • Nominated for Officer of the year
  • Charge Officer since 2018

Certification

  • BLS training completed and passed
  • Completed and passed Basic IAHSS (International Association for Healthcare Security & Safety

Timeline

Security Technician Charge Officer

Presbyterian health services
02.2011 - Current

Some College (No Degree) - MicroComputer Operations

National Business Academy

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