Angela Garcia
New York
Summary
Motivated employee focused on maximizing customer satisfaction. Effective at training, disciplining and motivating staff to achieve new heights of skill and performance. Proven history in team leadership, group time management and multitasking.
Overview
5
5
years of professional experience
Work History
Captain/ Night Charge/ Cashier
Lenwich 13, 48, 83rd
01.2022 - 01.2026
- Work with staff to ensure smooth operation
- Customer service: greet and welcome guests and answer questions
- Staff management: train and supervise the staff
- Guest Issues: handle customer complaints and address requests
- Manage catering orders and ensure they depart and arrive on time
Host
Rancho Grande
- Greeting and seating guests - welcoming guests and escorting them to tables
- Reservation Management: Handling phone calls and booking systems to schedule reservations while balancing walk ins
- Poise under pressure: Maintaining a positive attitude and calm demeanor during high volume, busy shifts.
Sales associate/Cashier
Odella W Mall
- Customer service: Greeting customers, answering questions, handling complaints and assisting with purchases.
- Merchandising and Inventory: Stocking shelves, organizing displays and conducting inventory counts
- Store maintenance: keeping the sales floor, fitting rooms and shelves clean and organized for customers.
Mentor
L.O.V.E. Mentor
10.2024 - 06.2025
- Mentoring: building relationships
- Set goals: Work with mentees to set goals
- Create learning approaches that suit the mentee's style
- Collaborate: Work with mentees to design plans and reach objectives
- Nonprofit organization that empowers young women to achieve their personal and professional goals through mentorship and health education. Focus on career/college readiness and physical health.
Babysitter
11.2020 - 12.2021
- Experience with early childhood education and development
- Handle emergencies calmly
- Being able to manage schedules and meet deadlines
- Responsibility: Being reliable and available when needed
Education
Associate degree - Business Administration
Borough of Manhattan Community College
New YorkSkills
- Bilingual
- Leadership
- Active listening
- Fast learner
- Customer Service
- Creativity
- Data analysis
- Basic computer/iPad proficiency
- Generating reports
- Financial management
- Staff training
Languages
•English
•Spanish
Timeline
Mentor
L.O.V.E. Mentor
10.2024 - 06.2025
Captain/ Night Charge/ Cashier
Lenwich 13, 48, 83rd
01.2022 - 01.2026
Babysitter
11.2020 - 12.2021
Host
Rancho Grande
Sales associate/Cashier
Odella W Mall
Associate degree - Business Administration
Borough of Manhattan Community College