Angela Garibaldi
Albuquerque ,NM
Summary
Dynamic professional with a proven track record at Southwest Mesa Clinic, adept in HIPAA compliance and excelling in customer service management. Demonstrated ability to enhance patient satisfaction and streamline clinic operations through effective problem-solving and strong multitasking skills. Skilled in training and mentoring, significantly improving team performance and efficiency.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Outpatient Registration Clerk
Southwest Mesa Clinic
06.2024 - Current
- Collaborated with medical staff to ensure smooth patient flow, resulting in increased efficiency throughout the clinic.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Supported clinic operations by performing various administrative tasks such as managing incoming calls, filing paperwork, and maintaining office supplies inventory.
- Reduced wait times for patients with accurate data entry and swift processing of insurance authorizations.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Promoted a positive work environment by fostering teamwork among colleagues and consistently providing exceptional customer service to patients.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
Key Holder
Boot Barn
05.2022 - 06.2024
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Trained newly hired sales team in upselling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Developed reward system for staff achievements, motivating team and increasing overall performance.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
Restaurant Hostess
Buffalo Wild Wings
05.2020 - 08.2020
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
No Degree - Office Administration
Central New Mexico Community College
Albuquerque, NM12-2027
High School Diploma -
Atrisco Heritage Academy High School
10800 Dennis Chavez Blvd SW, Albuquerque, NM 8712105-2022
Skills
- HIPAA compliance
- Cash handling accuracy
- Strong multitasking
- Patient confidentiality
- Patient registration
- Training and mentoring
- Appointment scheduling
- Customer service management
- Problem-solving
- Scheduling
- Office organization
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Outpatient Registration Clerk
Southwest Mesa Clinic
06.2024 - Current
Key Holder
Boot Barn
05.2022 - 06.2024
Restaurant Hostess
Buffalo Wild Wings
05.2020 - 08.2020
No Degree - Office Administration
Central New Mexico Community College
High School Diploma -
Atrisco Heritage Academy High School
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