Angela Garner
Corbin,KY
Summary
Knowledgeable and dedicated professional hospital employee with extensive experience in a medical setting. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with patients. Motivated to maintain and provide excellent patient experience and contribute to Baptist Health's success. Specialize in quality, speed and process optimization. Articulate, energetic with an exemplary passion for developing relationships with our patients and their families.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Desk Associate
Lowe's Home Improvement
06.2023 - Current
- Excellent customer service skills while doing refunds and exchanges for customers
- Personable
- Great communication skills
- Enhanced customer satisfaction by promptly addressing and resolving service inquiries.
- Managed high call volumes with exceptional professionalism, maintaining a positive attitude during peak hours.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Trained new associates in company policies and procedures, ensuring consistent quality of customer care.
- Handled complex customer issues with diplomacy, working towards mutually beneficial resolutions while upholding company standards.
Nationally Registered Certified Medical Assistant
Baptist Health Corbin
02.2022 - Current
- Excellent patient care and attention to detail
- Assisting in coordinating direct patient care activities and providing clinical support to providers within multiple clinical practices
- Advanced computer skills
- Knowledge of basic medical procedures in multiple specialty areas
- Following protocols within the clinical setting
- Direct patient clinical skills, include but are not limited to, check in patients, obtaining vital signs (height, weight, blood pressure, pulse oximetry, temperature) and medication reconciliation, patient medical history information, expediting patient flow, rooming patients, stocking clinic with supplies, navigating electronic health record system (EPIC), scheduling and following-up with appointments and assisting with medication fill and refill requests, checking for prior authorizations and scheduling tests, procedures and consultations
- Eagerness and ability to work independently as well as part of a team with flexibility and willingness to learn and take initiative on variety of tasks and projects
- Enhanced patient satisfaction by efficiently managing check-ins and checkouts while providing follow up appointments
- Streamlined front desk operations for improved efficiency and patient experience
- Assisted patients with special requests, ensuring a comfortable visit and positive feedback
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors
- Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk
- Managed reservations system effectively, minimizing mix-ups and overbookings
- Coordinated with various departments to address patient needs and provide seamless service experiences
- Developed strong rapport with regular patients fostering loyalty
- Handled emergency situations calmly and professionally while following proper protocols
- Maintained clean and organized front desk areas to uphold polished company image
Pharmacy Technician
Baptist Health Corbin
09.2021 - 02.2022
- Supports the vision and culture of the organization
- Demonstrates personal commitment through active involvement in the performance improvement process
- Draw labs and lab cultures
- Customer service skills running cash register in the pharmacy
- Manage incoming prescriptions and input into the EMR system
- Obtaining appropriate medication for pharmacy stock, filling obtained prescriptions for pharmacist to verify and dispense
- Managed front counter incoming prescriptions and providing patients with the appropriate medication
- Managing incoming calls from patients and coordinating education on medications
- Assisted pharmacist with prescription transfers from and to other pharmacists as requested by patients
- Delivered filled medications to inpatient bedside prior to discharge
- Assisted pharmacist with daily stocking, checking expiration dates, proper disposal of expired medications, managing inputting stock numbers for medication into EMR
- Communicating with insurance companies for medication verification for disposal
- Knowledge of insurance billing processes for medication dispense.
Medical Assistant and Front Office Associate
Cano Health
04.2021 - 07.2021
- Front Desk Office Coordinator that communicated with office staff regularly
- Responsible for scheduling patients, checking in and out, referrals-incoming and outgoing, opening office and closing office end of day processes, working with insurance companies to verify coverage of services
- Medical Assistant that worked directly with staff and patients
- Excellent communication skills and time management skills
- Triaged patients, verify medication, obtaining vital signs (height, weight, blood pressure, pulse oximetry, temperature) and medication reconciliation, patient medical history information, expediting patient flow, rooming patients, stocking clinic with supplies.
Pre-school Teacher
Corbin Board of Education
08.2005 - 03.2021
- Responsible for lesson plans, student evaluations, and day-to-day supervision of my students
- All lesson plans and the class curriculum were required to meet state guidelines and requirements
- Held Parent/Teacher meetings in order to inform parents of their children's developments and achievements as well as areas that need improvement
- Ensured the safety and well-being of my students
- Met deadlines for state guidelines
- Held meetings with parents
- Organizational skills keeping records up to date.
Customer Service Manager
Walmart
05.1998 - 07.2004
- Managed all front-end cashiers
- Made schedules
- Worked the Service Desk
- Worked in the cash office, counted tills, made bank deposits
- Held and organized meetings
- Organized and did interviews for new hires.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Developed strong relationships with key customers, ensuring their needs were met consistently and promptly.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
Eastern Kentucky University
01.2015
Knox Central High School
01.1995
Skills
- Hard working
- Great People Skills
- Communication
- Organization
- Leadership
- Problem Solving
- Computer Skills
- Active Listening
- Adaptability
- Critical Thinking
Certification
- Nationally Registered Certified Medical Assistant
- BLS
Timeline
Customer Service Desk Associate
Lowe's Home Improvement
06.2023 - Current
Nationally Registered Certified Medical Assistant
Baptist Health Corbin
02.2022 - Current
Pharmacy Technician
Baptist Health Corbin
09.2021 - 02.2022
Medical Assistant and Front Office Associate
Cano Health
04.2021 - 07.2021
Pre-school Teacher
Corbin Board of Education
08.2005 - 03.2021
Customer Service Manager
Walmart
05.1998 - 07.2004
Eastern Kentucky University
Knox Central High School
- Nationally Registered Certified Medical Assistant
- BLS
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