Angela Garrett
Gilbert,Arizona
Summary
A highly organized and dependable professional with a proven track record of successfully managing multiple priorities. Possesses a positive attitude and is willing to take on added responsibilities to achieve team goals. A self-motivated individual with a strong work ethic, seeking a position to work and grow with a reputable company. Particularly interested in a friendly and fast-paced working environment with the ability to work remotely. Committed to making valuable contributions and continuously developing skills for long-term success.
Overview
6
6
years of professional experience
Work History
Project Manager
Elevation Solar
02.2024 - Current
- The Project Manager oversaw the project from initiation to completion, conducting a thorough kickoff to review objectives, deliverables, and timelines with the client. Regular updates ensured the client remained informed, while any concerns were promptly addressed and resolved in collaboration with internal teams.
- Any questions or concerns raised by the client were proactively addressed, with collaboration among internal teams to resolve issues efficiently and ensure smooth project execution.
- The emphasis was on delivering high-quality results on schedule, effectively managing risks, and fostering a strong, positive relationship with the client throughout the project.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Skilled at working independently and collaboratively in a team environment.
Tier 1 Technical Support Agent
Semper Solaris
09.2022 - 11.2023
- As a highly skilled Tech Support Agent, I am dedicated to providing exceptional customer service. I excel at listening attentively, troubleshooting, and resolving system concerns collaboratively, and ensuring customer satisfaction.
- I am adept at handling Tier 1 tech support for roofing concerns, gathering relevant information to enhance project outcomes, and communicating effectively with customers and department managers to provide timely updates.
- Enhanced customer satisfaction by resolving technical issues promptly and accurately.
- Minimized escalations by utilizing problem-solving skills to address complex technical issues.
- Assisted in training new hires, sharing expertise and promoting best practices for successful technical support delivery.
- Overall, I am a reliable and effective problem solver committed to exceeding customer expectations and contributing to team success.
Service Coordinator
Arcadia Solar
05.2022 - 07.2022
- As an experienced service coordinator, I am dedicated to providing exceptional customer service and ensuring the success of every project. Through my strong communication skills and attention to detail, I can gather and relay important information to technicians before their arrival on site. I am proficient in using Smartsheet to manage service calls and ensure that all technicians are kept up to date.
- In addition, I am able to make informed decisions about when a service call is necessary by closely monitoring solar systems and gathering relevant data. I have also taken the initiative to establish relationships with trusted service providers, regularly requesting referrals and confirming appointments to ensure timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Accurately created the clients solar monitoring account and layout through the manufacturers monitoring software.
- Maintained the numerous active Sunrun tickets with weekly updates to prevent preemptive closure.
- Prepared reports of clients in need of expedited RMA replacements directly to our SolarEdge contact.
- Overall, I am committed to delivering outstanding service to customers and contributing to the team's success.
Solutions Administrator
Arcadia Solar
09.2021 - 05.2022
- A results-oriented Solutions Administrator with a proven track record of problem-solving and multitasking in a fast-paced environment. Exceptional communication skills enable effective collaboration with co-workers, directors, clients, finance partners, and sales representatives to ensure timely project completion.
- Committed to resolving customer issues quickly and efficiently to improve overall customer satisfaction ratings. Experienced in working with a range of software applications, including Salesforce and Eversign, to streamline processes and improve productivity.
- Skilled in navigating complex jurisdiction and permit applications, as well as managing HOA and architectural applications. Maintains a high level of attention to detail to ensure accuracy and compliance with regulations.
- Enhanced customer satisfaction by promptly addressing concerns, providing accurate information and keeping the customer up yo date throughout the solar process.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Overall, a dependable and efficient administrator who is committed to meeting organizational goals and delivering outstanding results.
Operator
L3 Harris
06.2019 - 09.2021
- A skilled production line worker with experience using custom proprietary programs to perform various tasks in different stages of production. Committed to delivering high-quality results with exceptional attention to detail. Recognized by peers for consistently maintaining high standards and producing top-quality products.
- Proficient in setting up machines and controlling machine settings to ensure efficient and smooth production cycles. Demonstrated ability to troubleshoot and resolve technical issues in a timely and effective manner.
- Overall, I am a reliable and hardworking team player who is committed to meeting production targets and contributing to the success of the organization.
Education
Some College (No Degree) - Veterinary Assisting
Pima Medical Institute Pima Medical Institute
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
10.2016
Skills
- Hardworking and Self-Motivated
- Fast and eager to learn
- Punctual
- Integrity
- Friendly and Patient
- Attention to Detail
- Multitasking and Prioritization
- Customer Service
- Online Chat Support
- Technical Troubleshooting
- Team Collaboration
- Continuous Improvement
- Remote Technical Support
- Project management
- Project tracking
- Relationship building
Timeline
Project Manager
Elevation Solar
02.2024 - Current
Tier 1 Technical Support Agent
Semper Solaris
09.2022 - 11.2023
Service Coordinator
Arcadia Solar
05.2022 - 07.2022
Solutions Administrator
Arcadia Solar
09.2021 - 05.2022
Operator
L3 Harris
06.2019 - 09.2021
Associate of Applied Science - Veterinary Technician
Pima Medical Institute
Some College (No Degree) - Veterinary Assisting
Pima Medical Institute Pima Medical Institute
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