Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angela Garza

San Antonio,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

16
16
years of professional experience

Work History

Director of Sales Operations

Magnolia Gardens on Main
01.2022 - Current
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed multiple customer interactions simultaneously, ensuring timely and accurate responses.
  • Trained new staff on customer service protocols and best practices for efficiency.
  • Documented customer feedback to identify trends and improve service delivery processes.
  • Collaborated with team members to enhance overall customer satisfaction ratings.
  • Utilized CRM software to track interactions and maintain detailed customer profiles.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Server/Kitchen Staff Member

Magnolia Gardens on Main
01.2017 - Current
  • Delivered exceptional customer service to enhance dining experience for guests.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Trained new team members on restaurant procedures and customer interaction standards.
  • Managed multi-table service, adapting quickly to changing guest needs and requests.
  • Maintained cleanliness and organization of dining area, complying with health and safety regulations.
  • Developed strong relationships with regular patrons, fostering a welcoming atmosphere and repeat business.
  • Assisted in inventory management, ensuring adequate supplies for smooth operations during peak hours.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Resolved guest complaints promptly, enhancing overall satisfaction and loyalty to establishment.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for banquet/venue restaurant with social relevancy and intentionality.

Assistant Manager

Picante Grill
01.2015 - 01.2017
  • Coordinated daily operations to enhance team productivity and service quality.
  • Implemented training programs to improve staff performance and operational efficiency.
  • Developed standard operating procedures to streamline workflows and ensure compliance.
  • Assisted in budget management by monitoring expenses and optimizing resource allocation.
  • Evaluated inventory levels to maintain optimal stock and reduce waste effectively.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Medical Assistant

Riverwalk OBGYN
02.2009 - 01.2016
  • Administered patient care, including vital signs monitoring and health assessments.
  • Facilitated communication between healthcare providers and patients to enhance service delivery.
  • Managed electronic medical records using EMR systems to ensure data accuracy and compliance.
  • Trained new staff on clinical procedures and office protocols to maintain operational efficiency.
  • Coordinated patient scheduling and follow-up appointments to optimize workflow and reduce wait times.
  • Assisted in the preparation of examination rooms, ensuring cleanliness and readiness for patient visits.
  • Implemented process improvements resulting in streamlined patient intake procedures and enhanced satisfaction.
  • Led initiatives for quality assurance in clinical practices, driving compliance with healthcare regulations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Education

Associate of Applied Science - Education

Palo Alto College
San Antonio, TX
05-2022

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency

Languages

Spanish
Native or Bilingual

Timeline

Director of Sales Operations

Magnolia Gardens on Main
01.2022 - Current

Server/Kitchen Staff Member

Magnolia Gardens on Main
01.2017 - Current

Assistant Manager

Picante Grill
01.2015 - 01.2017

Medical Assistant

Riverwalk OBGYN
02.2009 - 01.2016

Associate of Applied Science - Education

Palo Alto College

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