Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Gaston

Austin,TX

Summary

Dynamic leader with a proven track record at Dynamic Advisors, LLC, enhancing operations and client satisfaction through strategic planning and relationship building. Skilled in project management and customer relations, I increased efficiency and revenue by 30%. My approach fosters team collaboration and innovative problem-solving, driving business growth and operational excellence. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Talented Owner with excellent marketing, customer service and facility oversight skills and more than [Number] years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
26
years of professional experience

Work History

Owner / Director Events, Operations & Marketnig

Dynamic Advisors, LLC
01.2009 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Enhanced company's market position by identifying and pursuing new business opportunities.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Expanded business into new markets, cond
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Achieved significant cost savings by implementing energy-efficient solutions across company facilities.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Co-owner / Director of Operations and Events

Austin Tech Happy Hour
04.2007 - 09.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Developed a strong company culture, fostering teamwork and collaboration among staff members.
  • Implemented innovative marketing campaigns to expand customer base and increase brand awareness.
  • Negotiated favorable contracts with suppliers, resulting in reduced costs and improved product quality.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Interacted well with customers to build connections and nurture relationships.

Branch Manager / Business Development Manager

TruWest Credit Union
03.2001 - 01.2005
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
  • Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
  • Complied with regulatory guidelines and requirements.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Consulted customers to boost product sales and services.
  • Examined customer loan applications for loan approvals and denials.
  • Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Coordinated marketing campaigns tailored towards target audience segments resulting in increased brand awareness within the local community.
  • Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
  • Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
  • Ensured exceptional customer service, resolving issues swiftly to maintain trust and satisfaction.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Developed and led team of financial advisors, enhancing their skills with comprehensive training programs.

Directo or Operations

On-Site Computer Solutions
02.1999 - 03.2001
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Improved project efficiency with strategic planning, resource allocation, and time management practices.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.

Education

Austin Community College
Austin, Texas

University of Texas At Austin
Austin, Texas

High School Diploma -

Amarillo High School
Amarillo, Texas
01-1994

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Project Management
  • Operations Management
  • Business Management
  • Business Planning
  • Strategic Planning
  • Project estimating
  • Staff Management
  • Marketing
  • Team Oversight
  • Financial Management
  • Staff hiring
  • Business Development
  • Business launch
  • Business Administration
  • Business marketing
  • Consulting
  • Negotiation
  • Sales Leadership
  • Employee Development
  • Administrative Oversight
  • Bidding processes
  • Contract Management
  • Financial Planning
  • Sales management
  • Cost Reduction
  • Budget Development
  • Talent Development
  • Budget Administration
  • Human Resource Management
  • Partnership Development
  • Labor Relations
  • Human Resources
  • Quality Management Systems
  • Investor Relations
  • Marketing tactics
  • Cash flow optimization
  • Profit and loss analysis
  • Hiring and staffing
  • Contract negotiation expertise
  • Social media control
  • Customer Service
  • Decision-Making
  • Team Leadership
  • Customer Service Management
  • Schedule Management
  • Performance Improvement
  • Operations Oversight
  • Sales Strategies
  • Management Team Building
  • Administrative Management

Timeline

Owner / Director Events, Operations & Marketnig

Dynamic Advisors, LLC
01.2009 - Current

Co-owner / Director of Operations and Events

Austin Tech Happy Hour
04.2007 - 09.2023

Branch Manager / Business Development Manager

TruWest Credit Union
03.2001 - 01.2005

Directo or Operations

On-Site Computer Solutions
02.1999 - 03.2001

Austin Community College

University of Texas At Austin

High School Diploma -

Amarillo High School

Similar Profiles

CREATE PROFILE
Angela Gaston