Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Gaylor

Davenport ,FL

Summary

Proven Office Manager with a track record of enhancing team productivity and customer satisfaction at Herman Kiefer Hospital. Expert in customer relationship management and Microsoft Office, adept at multitasking and problem-solving. Increased loyalty through exceptional service, demonstrating strong empathy and collaboration skills.

Overview

31
31
years of professional experience

Work History

Customer Service Executive

Medix
11.2020 - 06.2023
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Boosted customer retention rates by providing exceptional service and building rapport with clients.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.

Customer Service Representative

Hopkins Trucking
04.2013 - 10.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Office Manager

Herman Kiefer Hospital
01.1992 - 05.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.

Education

Bachelor - Psychology

Grand Canyon University
Phoenix, AZ
06.2018

Skills

  • Team collaboration
  • Customer engagement
  • Customer relationship management
  • Complaint handling
  • Problem-solving abilities
  • Microsoft office
  • Active listening
  • Problem resolution
  • Exceptional Problem Solving Skills
  • Empathy-
  • Multi Tasking

Timeline

Customer Service Executive

Medix
11.2020 - 06.2023

Customer Service Representative

Hopkins Trucking
04.2013 - 10.2020

Office Manager

Herman Kiefer Hospital
01.1992 - 05.2013

Bachelor - Psychology

Grand Canyon University

Similar Profiles

CREATE PROFILE
Angela Gaylor