Angela Gee
Silver Spring,MD
Summary
Adept at enhancing operational efficiency and workforce planning, I spearheaded initiatives at Kaiser Permanente that significantly improved team performance and compliance. My leadership is marked by mentoring junior staff and streamlining processes, demonstrating a blend of strong human relations and scheduling expertise. Achievements include elevating operational metrics and fostering a culture of continuous improvement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lab Operation Specialist
Kaiser Permanente
04.2024 - Current
- Provided training and mentorship to junior staff members, contributing to overall team success.
- Analyzed data trends to identify opportunities for improvement in operational performance metrics.
- Ensured compliance with industry regulations, minimizing risk exposure for the organization.
- Improved operational efficiency by streamlining processes and implementing new workflow strategies.
- Scheduled lab staff to Kaiser facilities using Insight (Smart Square), ensuring optimal coverage and efficiency.
- Communicated effectively with management, Lab Directors, and staff regarding scheduling, PTO requests, payroll, attendance, and performance evaluations.
- Coordinated with MCAM to address interruptions to center operations, including late openings, early closures, or lunch hour adjustments.
- Responded to inquiries regarding lab results, patient orders, add-on testing, staff callouts, and lab appointments via phone.
- Monitored and analyzed Qmatic system data, including patient wait times, service rates, and workflow efficiency for all lab centers.
- Manually entered outside lab orders into patient charts, ensuring accuracy and compliance with procedures.
- Provided support to the Anatomical Pathology (AP) department, including slide preparation, filing, and packaging.
Lab Client Services
Kaiser Permanente
03.2023 - 04.2024
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Implemented regular follow-ups with clients to ensure their ongoing satisfaction and to address any concerns before they developed into larger issues, proactively managing potential risks.
- Handled escalated cases professionally while maintaining composure under pressure situations, demonstrating excellent problem-solving abilities under stressors common in the Client Services Coordinator role.
- Contributed to the development of internal process improvements that led to more efficient service delivery and boosted client retention rates.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Traveling Phlebotomist
AMN Healthcare
08.2018 - 02.2023
- Maintained a safe and clean working environment by complying with infection control procedures and guidelines.
- Collaborated with healthcare providers and interdisciplinary team members to provide comprehensive patient care, optimizing overall health outcomes.
- Exhibited strong attention to detail when recording pertinent medical history information to ensure accurate test results.
- Collaborated with laboratory staff to ensure proper handling, storage, and shipment of specimens for accurate test results.
- Minimized errors in specimen collection by meticulously following standard operating procedures for each draw type.
- Utilized electronic health records systems efficiently to update patient information and track specimen data accurately.
- Promoted a comforting atmosphere for patients experiencing anxiety or fear related to blood draws with empathetic demeanor.
- Ensured adherence to HIPAA regulations by maintaining strict confidentiality of patient information at all times.
- Assisted in training new phlebotomists on proper techniques, resulting in increased team competency levels.
- Demonstrated adaptability by effectively managing assignments across multiple locations based on daily needs.
- Provided exceptional patient care by addressing concerns and answering questions about the blood draw process.
- Supported quality assurance initiatives through regular equipment maintenance checks and inventory management tasks.
- Streamlined workflow processes within the phlebotomy department, leading to improved productivity among team members.
- Improved patient satisfaction by providing friendly and efficient blood collection services.
- Increased overall efficiency by accurately labeling, processing, and storing blood specimens for timely analysis.
Phlebotomist
Danbury Hospital
05.2012 - 08.2018
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
CNA
Jewish Senior Services
06.2012 - 12.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
Floor Supervisor
Charlotte Russe
01.2009 - 12.2016
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Collaborated with management team for strategic planning purposes, offering valuable insights based on firsthand experience at the floor level.
- Monitored employee adherence to company guidelines regarding dress code, punctuality, and workplace conduct for consistency across the team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Increased repeat business through exceptional customer service skills that cultivated long-term buyer relationships.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Reduced staff turnover rates by fostering a positive work environment and promoting open communication.
- Evaluated work of [Number] floor employees to improve performance.
- Held team meetings to gain feedback, provide updates and set policies.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
Cashier Team Lead
JCPenney
04.2004 - 06.2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Science - Healthcare Adminstration
Colorado Technical University
Colorado Springs, CO04-2029
High School Diploma -
Central High School
Bridgeport, CT06-2005
Skills
- Workforce planning
- Incident management
- Scheduling coordination
- Operational efficiency
- Operations coordination
- Process documentation
- Program evaluation
- Human relations
- Process planning
- Scheduling expertise
- Personnel assessment
- Experience in leadership
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- Certified Phelbotomy Technician
- Home Health Aide (HHA) Certification
Timeline
Lab Operation Specialist
Kaiser Permanente
04.2024 - Current
Lab Client Services
Kaiser Permanente
03.2023 - 04.2024
Traveling Phlebotomist
AMN Healthcare
08.2018 - 02.2023
CNA
Jewish Senior Services
06.2012 - 12.2016
Phlebotomist
Danbury Hospital
05.2012 - 08.2018
Floor Supervisor
Charlotte Russe
01.2009 - 12.2016
Cashier Team Lead
JCPenney
04.2004 - 06.2009
Bachelor of Science - Healthcare Adminstration
Colorado Technical University
High School Diploma -
Central High School
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