Angela Gelin
Brockton,MA
Summary
Proven to enhance guest satisfaction and streamline operations at Dana Barros Basketball Club, I excel in customer service and problem-solving. Leveraging biotechnology knowledge and a friendly, positive attitude, I've significantly contributed to team efficiency and financial accuracy. Skilled in both interpersonal communication and technical aspects of service management, I consistently prioritize customer experience and operational excellence.
Overview
2
2
years of professional experience
Work History
Front Desk Sales Associate
Dana Barros Basketball Club
01.2024 - 06.2024
- Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
- Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
- Utilized property management software effectively to manage bookings, cancellations, and payment processing.
- Supported marketing efforts by distributing promotional materials and informing guests about ongoing specials or events.
Concession Stand Attendant
Dana Barros Basketball Club
10.2022 - 04.2024
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Managed time effectively during peak hours, prioritizing tasks to maintain excellent service levels for all guests.
- Addressed customer concerns and resolved issues promptly, maintaining professionalism at all times.
- Maintained a clean and organized workspace to ensure a positive experience for customers.
- Assisted in inventory management, keeping track of stock levels and restocking as needed.
- Contributed to a positive work environment through proactive communication and teamwork with colleagues.
- Collaborated with team members to ensure smooth operation of the concession stand during busy periods.
- Effectively managed lines by directing customers efficiently during high-traffic periods.
- Demonstrated strong knowledge of menu offerings, allowing for effective communication with customers about available options.
- Trained new employees on best practices for customer service, food preparation, and cash handling procedures.
Education
Southeastern Regional Technical Vocational School
South Easton, MASkills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Flexible and Adaptable
- Verbal Communication
- Dependable and Responsible
- Environmental Ethics
- Environmental education
- Botany basics
- Bilingual
- Biotechnology knowledge
- Biotechnology Principles
- Ethics in Biotechnology
Timeline
Front Desk Sales Associate
Dana Barros Basketball Club
01.2024 - 06.2024
Concession Stand Attendant
Dana Barros Basketball Club
10.2022 - 04.2024
Southeastern Regional Technical Vocational School
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