Angela Gendron

• Provide supervision and development opportunities for management and hourly associates in the Facility by hiring, training, mentoring, assigning tasks, evaluating performance, providing recognition, and ensuring diversity awareness.
• Uphold the Company's Open door Policy by meeting with associates and listening to concerns, researching issues, reviewing Company policies and procedures and providing resolutions for associates.
• Ensures compliance with Company policies and procedures by holding hourly as well as Salaried associates accountable. Analyzing and interpreting reports, implementing and monitoring asset protection and safety controls. Maintaining relationships with key individuals or groups within the community as the representative for the Company.
• Drives financial performance of the Facility by ensuring that sales and profit goals are achieved. Including leading the team in controlling expenses that are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance in the Facility. Overseeing the budget and analyzing trends and community needs.
• Models,enforces and provides direction and guidance to hourly as well as Salaried managers on proper Customer service approaches and techniques to ensure proper customer service needs are successfully resolved within Company guidelines.
• Directs the management team in the facility operations and communicate with both management and hourly associates about day to day operations, merchandising and company direction.
• Drives sales in the facility by ensuring effective merchandising presentation, including competitive pricing,proper signed merchandise, in-stock and inventory flow.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

This store is a Complex Store, in regards of Shrink, Demographics and Cliental.

• Drives fresh financials and operational performance for the Market by collaborating with store management and Market managers to review budgeting, management and processes. Managing the Profit and Loss (PNL) for the Market as well as the stores.
• Creates and implements strategies to grow market share by evaluating competitors , internal and external influences and industry trends.
• Drives quality, inventory and presentation for the fresh areas/products.
• Drives training on and execution of fresh merchandising plans and operational direction by teaching and training associates and store leadership.
• Develops and evaluates fresh training and ensures executed within the market.
• Drives the execution of multiple business plans and projects by identifying customer and operational needs. Developing and communicating business plans and priorities. Remove barriers and provide resources.
• Ensures business needs are met by evaluating the ongoing effectiveness of current plans,programs and initiatives.

• Leads management team effectively by touring stores and providing feedback (Tour-to-Teach)
• Models and demonstrates exceptional customer service standards to store associates
• Leads and develops people by teaching and training , and actively listening to management as well as hourly associates.
• Coordinates, completes, and oversees job-related activities and associates.
• Provides supervision and development for associates.
• Provides recognition and feedback during teaching and training.

• Oversees sales in assigned areas by ensuring effective merchandising presentation.
• Participates in community out reach programs (coached multiple basketball teams for the local community events)
• Tour to Teach on a daily basis
• Execution and follow up to company processes and procedures.
• Adaptability, adapts to competing demands and shifting priorities.
• Embraces and is a advocate for change.

• Performs competition shopping in accordance with company and legal policies
• Provides customer service by acknowledging the customer needs.
• Maintains the fresh areas in accordance with Company policies and procedures
• Drives the achievement of financial goals within the area by managing customer inventory flow and SWAS planning.
• Completes workload by utilizing policies, data and resources.
• Ensuring proper seasonality of the Fresh areas.
• Ensuring the ECO lab as well as other outside compliance measures are maintained.

• Maintains the front-end in accordance company guidelines
• Supervises associates in the area of responsibility by assigning duties
• Operates cash register,and related tools to process customers purchases.
• Demonstrates, promotes and supports compliance with company policies.
• Leads and participates in teams by using and sharing resources.
• Providing advice,feedback and support to associates and ensuring timelines and work quality are achieved.