Angela George
Midlothian,TX
Summary
Professional Resolution specialist with 3 years of experience in counseling individuals and groups to drive practical solutions to conflicts. Innovative in developing unique solutions targeted to precise needs of each individual case. Attentive in hearing all viewpoints and working closely with disputants to deliver mediation and solutions based on communication and cooperation. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Real Estate Agent
Self Employed
07.2005 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
Resolution Specialist
American Airlines
07.2021 - 04.2024
- Analyzed root causes of recurring issues to implement preventive measures, reducing the number of future complaints.
- Managed high volumes of customer inquiries for efficient resolution, enhancing overall client experience.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Handled escalated calls calmly and professionally, ensuring that even highly dissatisfied customers felt heard and supported throughout the process.
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Trained new team members on company policies and resolution techniques, ensuring consistency in service delivery across the team.
- Leveraged strong listening skills to fully understand the customer''s perspective, enabling tailored and empathetic responses during conflict resolution.
Education
High School Diploma -
Business Managment Center
Dallas, TX05.1984
Skills
- Strong organizational skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Buyer Representation
Timeline
Resolution Specialist
American Airlines
07.2021 - 04.2024
Real Estate Agent
Self Employed
07.2005 - Current
High School Diploma -
Business Managment Center