Angela Gertsch
St. Petersburg,FL
Summary
Highly motivated, detail-oriented, and versatile Office Manager who is passionate about facilitating and maintaining productivity and efficiency within a healthcare organization to improve and ensure positive patient outcomes. Proficient at analyzing, designing, and implementing policies and procedures. An enthusiastic, friendly, and personable leader who desires team building, ethics, and proper patient care.
Overview
15
15
years of professional experience
Work History
Front Office Manager
Florida Sports Orthopedic and Spine Medicine
Palm Harbor , FL
11.2019 - 10.2024
- Oversaw day-to-day operations of the front desk area to ensure efficient flow of patients through check-in and checkout processes.
- Determined staffing requirements, interviewing, hiring, training new employees, and conducted performance reviews.
- Analyzed internal processes and recommended and implemented office policies and procedures to ensure smooth operations and compliance with all state regulations, boost profits and productivity, and facilitate continuous improvements.
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections and accounts receivable balances.
- Developed and implemented a new filing system for medical records, resulting in improved patient care.
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns.
- Monitored inventory levels of supplies necessary for daily operations of the office.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Implemented an electronic health record system that streamlined workflow across departments.
- Managed staff scheduling, set patient scheduling policy, and templated physician schedules within the EMR system.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Liaised with third-party representatives to address business inquiries, coordinate meeting requests, maintain relations, and answer questions to provide outstanding customer service, representation, and marketing opportunities for physicians and practice as a whole.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Managed busy calendar for executive team and physicians, planning and preparing meetings, communications, personal appointments, and time off.
Surgical Coordinator/Medical Assistant
Florida Sports Orthopaedic And Spine Medicine
Palm Harbor , FL
10.2017 - 11.2019
- Managed scheduling of multiple surgeries on a daily basis, coordinating availability of surgeons and block time at operating facilities.
- Organized patient charts for surgical procedures and ensured accuracy of all documents.
- Scheduled pre-operative appointments with patients, obtained consent forms, collected necessary insurance information, and required clearances.
- Coordinated with hospital personnel to ensure proper preparation of OR rooms prior to surgery.
- Acted as liaison between physicians, vendors, insurance companies, patients and their families regarding surgical procedures.
- Verified patient eligibility for particular types of surgeries based on health plan guidelines or coverage limitations.
- Educated patients on pre-operative instructions such as fasting requirements prior to undergoing anesthesia.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared injections, medications, and administered treatment as directed by the physician.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Inspected equipment to ensure proper working order prior to use on patients.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing, removed sutures and staples, casted fracture patients, applied and educated patients with durable medical equipment per physician orders.
Front Desk Receptionist
Florida Sports Orthopaedic And Spine Medicine
Palm Harbor , FL
08.2016 - 11.2017
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Signed for packages, recorded deliveries and distributed to personnel.
Certified Nursing Assistant
AKM Care Services, Inc., Patrick Manor, Private
St. Petersburg , FL
05.2009 - 08.2016
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Administered medications as directed by registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Provided emotional support to family members regarding end-of-life decisions.
- Responded quickly to emergency situations involving sudden illness or injury.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
Education
Bachelor of Science - Health Services Administration
St. Petersburg College
Clearwater, FL05-2024
Associate of Arts -
St. Petersburg College
Clearwater, FL05-2024
Associate of Science - Health Sciences
St. Petersburg College
Clearwater, FL05-2021
Certified Nursing Assistant License - Nursing
Southern Technical Institute
Pinellas Park, FL05-2008
High School Diploma -
Seminole High School
Seminole, FL06-2008
Skills
- Accomplished in Microsoft Office, AthenaNet, Phreesia, and other applications
- Policy and Procedure Development
- Workflow Management
- Operations Management
- HIPAA and OSHA regulations
- Performance Improvement
- Human Resources Management
- Interpersonal communication
- Leadership
- Conflict resolution
- Critical thinking
- Team Building
Timeline
Front Office Manager
Florida Sports Orthopedic and Spine Medicine
11.2019 - 10.2024
Surgical Coordinator/Medical Assistant
Florida Sports Orthopaedic And Spine Medicine
10.2017 - 11.2019
Front Desk Receptionist
Florida Sports Orthopaedic And Spine Medicine
08.2016 - 11.2017
Certified Nursing Assistant
AKM Care Services, Inc., Patrick Manor, Private
05.2009 - 08.2016
Bachelor of Science - Health Services Administration
St. Petersburg College
Associate of Arts -
St. Petersburg College
Associate of Science - Health Sciences
St. Petersburg College
Certified Nursing Assistant License - Nursing
Southern Technical Institute
High School Diploma -
Seminole High School
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