Angela Gethers
Fort Lauderdale ,FL
Summary
Proven leader with extensive experience in staff management and operations management, notably at Extended Stay America. Excelled in driving sales growth and enhancing customer satisfaction through effective team training and conflict resolution. Skilled in inventory control and staff development, achieving significant improvements in efficiency and performance.
Overview
13
13
years of professional experience
Work History
Assistance General Manager
Extended Stay America
04.2017 - 06.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Night Shift Supervisor
AC Hotel by Marriott
04.2016 - 05.2017
- Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
09.2011 - 07.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Front Desk Office Manager
Red Carpet
08.2015 - 05.2016
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Resolved customer complaints effectively by listening attentively, empathizing with their concerns, and providing prompt solutions tailored to individual needs.
Education
Bachelor Of Medical Science -
Med Vance Institute
Oakland Park FlHigh School Diploma -
Plantation High School
Plantation, FL06.2008
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
Timeline
Assistance General Manager
Extended Stay America
04.2017 - 06.2024
Night Shift Supervisor
AC Hotel by Marriott
04.2016 - 05.2017
Front Desk Office Manager
Red Carpet
08.2015 - 05.2016
Assistant Store Manager
Dunkin Donuts & Baskin Robbins
09.2011 - 07.2016
Bachelor Of Medical Science -
Med Vance Institute
High School Diploma -
Plantation High School