Angela Gibbons

• Serves as a MSA float in all Specialty clinics, which includes Specialty North, Specialty West, PMR, Infusion and Procedure
• Serves as key contact MSA for IMPACT clinic ensuring all consults, phone and video appointments are promptly scheduled
• Faxing and requesting medical records from other facilities
• Maintains sharepoint calendars of appointments for meetings, conference calls and other various scheduled activities for Infusion/Hematology and Procedure clinics
• Verify accurate patient information through the use of two forms of identification, name and full Social Security Number
• Collects accurate insurance information and enters all updated information into the Insurance Capture Buffer and scanning insurance cards into the ICB.
• Promoting veteran registration for MyHealtheVet and ensuring veterans are being offered the premium upgrade.
• Assists patient care teams with ensuring timely completion of medical record
• Compile daily scheduling reports via Blue VISTA
• Ensuring cancelled appointments and no show appointments are being rescheduled with in the suggested time frame
• Generating AVS's for in clinic patients and prepare correspondence AVS's for patient's that have had phone and CVT appointments
• Monitor consults for various clinics via Consult Tracker ensuring all consults are being scheduled within the CID requested
• Effectively communicates information and potential problems to physicians and nurses through CPRS
• Answers telephone calls and provides required information and/or assistance or makes referral to the appropriate nursing staff members for assistance
• Schedule in person, phone and CVT appointments for patients via phone, in person and secure messaging.
• Utilizes CPRS, VISTA (Surgical package), PICIS, Microsoft share point, Bio Point, ICB, and the newly added VSE for check-ins
• Maintains program record system regarding patient information including both administrative and clinical data summary information in accordance with local facility record management guidelines in CPRS
• Entering work orders in Blue VISTA
• Blocking and opening up providers schedules via Blue VISTA
• Scan documents into eMedRecScan to ensure proper placing of patient information
• Prepares travel requests for procedure clinic patients
• Develops, promotes, and maintains effective communications with other clinics to enhance a mutual understanding and acceptance of responsibilities
• Prepares PDF's correspondence letters to be sent out to patients regarding consults and return to clinic orders that are to be scheduled
• Collects and analyzes data from numerous databases to create multiple monthly reports

1516 9th Ave

Altoona, PA 16602

Supervisor: Heather Quick 814-946-7584

• Verify demographics and insurance information to register patients in computer system
• Organize and maintain records by updating and obtaining both personal and financial information from patients
• Obtain necessary signatures for privacy laws and consent for treatment
• Dispense appropriate information regarding facility services
• Respond to patient concerns and inquiries professionally and efficiently
• Interview patients upon entrance to hospital, gathered appropriate information and entered data into electronic system
• Cultivate positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care
• Document patient counters in hospital system and initiated follow-up actions
• Receive patient inquiries or complaints and directed to appropriate medical staff members
• Verify patients' insurance and payment methods during admissions or check-in processes
• Organize timely and accurate referrals to help patients obtain health care services and access available resources
• Collaborate with clinical and administrative staff to meet patient needs

2500 Plank Road

Altoona, PA 16602

Supervisor: Annette Chewning 814-949-8950

• Distributes and balances workload among employees in accordance with established workflow or job specialization and assures timely accomplishment of assigned workload for each associate
• Receives merchandise into processing area including unpacking/uncrating supplies from shipping cartons; breaking down pallets of merchandise and ensuring merchandise is stocked to the sales floor efficiently
• Builds respectable rapport with associates, administrative customers as well as outside vendors with tact and diplomacy to coordinate work activities and resolve operating issues pertaining to supply management requirements
• Maintains merchandise presentation by stocking new product, rotating dates in over the counter pharmaceutical area which includes pulling stock inventory and material from inventory for delivery, replenishing stock inventory, interacting with customers/members to resolve issues
• Performs inventory using bar code equipment and resolves differences between records and physical count of stock
• Maintains current knowledge and answers questions of other employees on procedures, policies, directives, or other guidelines as necessary and obtain needed information or decisions from supervisor on problems
• Provides excellent customer service by responding courteously to inquiries
• Unloaded delivery trucks which requires standing and walking during the entire workday, and frequent reaching, bending and lifting of supply packages. Pushing and puling loaded pallet of merchandise (weighing in excess of 100+ pounds)
• Training new employees to ensure all operational policies and procedures are implemented efficiently and accurately when stocking merchandise

1850 East Park Ave

State College, PA 16803

Supervisor: Sarah Williamson 814-235-2480

• Registered patients and scheduled appointments
• Assisted with referrals and prepared medical records for patients
• Maintained confidentiality of records relating to clients' treatment
• Scheduled appointments for patients via phone and in person
• Educated patients about medications, procedures and physician's instructions
• Collected information, verified insurance and collected co-payments for patients as part of check-in process
• Consistently informed patients of financial responsibilities prior to services being rendered
• Called in prescription refills for patients
• Communicated with patients to resolve inquiries, schedule appointments and address billing questions
• Maintained office supplies inventory by checking stock and ordering new supplies
• Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses
• Answered 75 average daily phone calls to schedule appointments and address patient inquiries
• Adhered to HIPAA requirements to safeguard patient confidentiality
• Communicated with patients to gather intake data and verify chart information
• Updated patient financial information to promote accurate record keeping
• Helped patients complete paperwork and explained processes and procedures
• Called patients to schedule follow up appointments, consistently double-checking information and availability
• Managed incoming telephone calls, took messages and directed callers to personnel

153 Smith Transport Road

Roaring Spring, PA 16673

Supervisor: Jessica Neville 800-877-1173

• Created and compiled safety training procedures into manuals to disseminate to staff members
• Assessed and responded to risks and quickly resolved issues to promote safe and productive workplace
• Investigated safety incidents and drafted reports detailing results
• Made recommendations to company policies and overall culture to improve worker safety
• Sustained safety protocol, ensuring proper, cost-effective and safe handling usage of equipment and materials

2301 Beale Ave

Altoona, PA 16601

Supervisor: Jodi Williams 814-946-3651

• Interview client/patient to determine program eligibility to avoid eviction or homelessness
• Perform client/patient assessments to identify strengths and weaknesses and develop a housing plan with regard to addressing barriers and achieving self-sufficiency
• Develop a case plan in conjunction with the client/patient to establish goals such as housing and employment. Refer clients/patients to other service providers as needed
• Meet with clients/patients regularly to monitor progress toward attainment of goals
• Maintain constant communication with client/patient, counseling providers, treatment providers, etc.
• Maintain records, keep progress reports, and document progress/services in client case file and the Homeless Management Informational System database. Provide feedback to clients and revise client/patient goals as needed
• Coordinate services with other internal programs and other organizations in the community
• Assisted organizational efforts by filing, entering data and answering phones
• Reserved and managed meeting room availability
• Provided support to Housing Services Director with recording and transcribing meeting minutes and agendas of weekly Housing Services Case Management meetings
• Prepared correspondence for the signature of manager/supervisors and other staff and maintained records and filed for them

300 Martin Street

Bellwood, PA 16617

Supervisor: Carol Beard 814-724-2280 x 5153

• Working with students one-on-one or as a small group tutor, which requires a knowledge of basic math and reading skills
  
• Communicate effectively orally and in writing with the special education teacher, parents and students who may have difficulties communicating
  
• Being able to perform basic clerical tasks, such as copying, taking notes and inputting services into Access database

916 Hickory Street

Hollidaysburg, PA 16648

Supervisor: N/A

• Assessed resident needs for health, psychological, and social services, including assistance in daily living
  
• Referred and/or arranged for services for residents
  
• Assisted residents in choosing or applying for community services in building their support networks
  
• Developed service coordination plans and monitored services provided
  
• Provided residents, relatives, and staff with ongoing information, education, and resources about social service issues and services

2600 Plank Road

Altoona, PA 16602

Supervisor: N/A

• Monitored status and progress of work and made day-to-day adjustments in accordance with established priorities
• Reviewed reports to establish baseline customer satisfaction levels
• Acknowledging and resolving customer discrepancies through verbal communication
• Promoted a positive work environment for employees and lead by example
• Assisted in interview and hiring process of potential new employees