Angela Gibbs

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Improved marketing to attract new customers and promote business.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Displayed enthusiasm and knowledge about restaurant's menu and products.

• Supervise Hostesses and Servers• Collect cash out at the end of each shift• Check the kitchen employees at close to ensurethat everything was shut down properly

• Trained new employees to perform duties.
• Addressed complaints to kitchen staff and served replacement items.
• Served food and beverages to patrons and immediately remedied issues with orders.

• Dispatched drivers to various locations to load crude oil

• Billed oil companies for oil hauled

• Driver payroll

• Maintained drivers log books and records on each truck

• Trained employees on duties, policies and procedures.
• Recruited, interviewed and hired qualified staff for open positions.
• Created schedules and monitored payroll to remain within budget.
• Administered employee discipline through verbal and written warnings.
• Guided management and supervisory staff to promote smooth operations.
• Built and maintained loyal, long-term customer relationships through effective account management.
• Delegated work to staff, setting priorities and goals.
• Formed and sustained strategic relationships with clients.

• Appraised and approved loans