Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Gilkey

Radnor

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

31
31
years of professional experience

Work History

Leasing Professional

Redwood
12.2024 - Current
  • Coordinated move-ins efficiently.
  • Maintained detailed records of resident interactions, enabling effective communication across team members when addressing ongoing issues or requests.
  • Toured property with prospective residents and provided information in regards to its key features.
  • Collaborated with maintenance teams to resolve resident issues quickly, ensuring high satisfaction levels.
  • Invited prospects to fill out application upon completion of property tour.
  • Helped organize community events to foster a positive living environment for all residents.
  • Distributed and followed up on resident renewal notices.
  • Responded to requests and scheduled appointments for property showings.
  • Assisted prospective residents in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before new resident move-ins to ensure Redwood Standards.

Assistant Customer Service Manager

Kroger Co, Inc
03.1994 - 11.2024
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
  • Coordinated staff schedules to maintain optimal coverage during peak service hours.
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
  • Collaborated with fellow managers to identify areas of improvement for overall customer service operations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Reduced employee turnover by fostering a positive, supportive atmosphere that encouraged professional growth and increased job satisfaction.
  • Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
  • Conducted regular performance evaluations for team members, providing constructive feedback and coaching as needed to support professional growth.
  • Monitored compliance with company policies and industry regulations related to privacy protection and data security within the customer service department.
  • Established clear communication channels between team members, fostering a collaborative work environment conducive to efficient problemsolving.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Education

Associate's Degree - Human Resources Management

Southern New Hampshire University
Hooksett, NH
02-2027

Olentangy Local Schools
Lewis Center, OH
06-1992

Skills

  • Fair housing policies
  • Telephone and email etiquette
  • Fair housing regulations
  • Goal-oriented mindset

Timeline

Leasing Professional

Redwood
12.2024 - Current

Assistant Customer Service Manager

Kroger Co, Inc
03.1994 - 11.2024

Associate's Degree - Human Resources Management

Southern New Hampshire University

Olentangy Local Schools

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