Angela Gill Harvey
Carthage,MS
Summary
Experienced team leader with a proven track record of effectively directing workgroups. Specializes in developing strategies, providing comprehensive training, setting ambitious goals, and actively seeking team feedback. Possesses excellent interpersonal and communication skills to convey goals and vision for success. Adept at problem-solving, networking, and fostering consensus among team members as a big-picture thinker.
Overview
20
20
years of professional experience
Work History
Personal Care Aide
Silver Linings Adult Daycare
03.2021 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Maintained clean, safe, and well-organized patient environment.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Team Leader, Sales Operations
Wal Mart Super Center
08.2019 - 11.2024
- Established effective communication channels within the team, ensuring timely updates on market trends and competitor activities.
- Optimized territory management, reallocating resources to high-potential areas for maximum ROI.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Collaborated with cross-functional teams to create comprehensive sales plans for new product availability
- Stayed current with the latest front end technologies, incorporating emerging trends and best practices into development processes, enhancing team productivity and product quality.
- Increased project efficiency by streamlining front end development processes and collaborating with cross-functional teams.
- Monitored cash drawers in 16 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Education Paraprofessional
Leake County Schools
02.2010 - 08.2021
- Develop effective strategies to support teachers of special need students
- Create plans to ensure that students successfully meet academic goals and enhance life skills
- Assist in the facilitating of student departure
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Offered student support through special accommodations, extra assistance, and assessments.
- Oversaw class of students in absence of instructor.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Partnered with speech therapists, occupational therapists, and other related service providers to ensure comprehensive support for each individual student''s growth and progress.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Business Manager
Harvey's on the Hill
08.2007 - 09.2010
- Managed barber and stylist booth rental
- Facilitated daily operations of salon and customer service
- Sold products to increase salon profit and enhance the longevity of clientele
Corrections Lieutenant
Cornell Companies
03.2005 - 09.2009
- Implemented safety and security procedures by escorting inmates and overseeing visitation
- Managed staff shifts by creating post assignments, taking count of inmates and keeping track of all movement in the facility
- Completed reports verifying accurate incident report data
Education
No Degree - Counseling Psychology
Belhaven University
Jackson, MS08-2025
Associate of Arts - Secondary Education
East Central Community College
Decatur, MS01.2002
Skills
- Conversational Spanish
- Microsoft Office
- Compassionate caregiving
- Meal preparation
- Emotional support
- Light housekeeping
Languages
Spanish
Elementary
Timeline
Personal Care Aide
Silver Linings Adult Daycare
03.2021 - Current
Team Leader, Sales Operations
Wal Mart Super Center
08.2019 - 11.2024
Education Paraprofessional
Leake County Schools
02.2010 - 08.2021
Business Manager
Harvey's on the Hill
08.2007 - 09.2010
Corrections Lieutenant
Cornell Companies
03.2005 - 09.2009
No Degree - Counseling Psychology
Belhaven University
Associate of Arts - Secondary Education
East Central Community College
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