Angela Gilliam
LaGrange,Georgia
Summary
Production Line Manager with extensive experience in completing wide range of assignments. Expert understanding of job family and thorough knowledge of jobs outside area of specialty. Lead effective application of new processes and skill development of production team. Make recommendations on new processes leading to continuous improvement. Versatile Line Service Manager offering background handling manufacturing processes and coordinating production line workers. Communicative team leader well-versed in organizing and planning production line schedules, assessing resource requirements and determining quality control standards. Familiar with safety regulations and quality standards paired with expertise in strategic operations management. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
24
24
years of professional experience
Work History
Sales Associate
Home Depot
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
Expeditor Shipping Clerk
Milliken & Co
01.2019 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Addressed supply problems and developed creative solutions to prevent delays.
- Reduced inventory discrepancies by maintaining accurate records of materials and supplies.
- Assisted in reducing lead times by coordinating with production teams on material requirements and schedules.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
- Trained new expeditors and food runners according to company policies and standards.
- Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process.
- Improved production planning with accurate forecasting of material availability.
- Implemented tracking system for orders, which increased transparency and accountability in procurement process.
- Coordinated with vendors to ensure timely delivery of materials, leading to smoother production schedule.
Production
Wal-Mart Distribution Center
02.2009 - 01.2018
- Packing and inspecting ship items, Keying and researching damaged materials, Keying ship voids, Operating production lines
- Programmed electronic equipment for automated production equipment.
- Reduced production downtime by maintaining and repairing equipment proactively.
- Supported final line, production technician and delivery team to allow for final closure during aircraft production and delivery.
- Followed production designs and met challenging timelines.
- Streamlined production processes for increased efficiency and reduced costs.
- Assessed and addressed production bottlenecks, improving overall manufacturing efficiency.
- Reassembled production lines to restore production with minimal downtime.
Supervisor
Industrial Specialty Fabrics, Inc.
08.2000 - 02.2009
- Supervised large group, Worked with Human Resource Dept keeping employee's files and records, Maintained personnel records, conducted orientations, and attendance records
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Secretary
Lowe's Masonry
02.2002 - 10.2006
- Handle incoming calls and greeted visitors in professional, friendly manner, Arranged meetings and checkpoints with client, Schedule travel, hotel accommodations, and request for orders, Maintained office files and expense control, Responsible for administrative and secretarial duties, Distributed mail and reviewed correspondence
Education
High School Diploma -
Callaway High School
Hogansville, GASkills
- Windows 95
- Windows 98
- Windows 2000
- Citrix
- Microsoft Word 2000
- Microsoft Office
- Excel
Keywords
- Administrative Assistant
- Supervisor
- Secretary
- Computer Skills
- Communication Skills
- Accounting Skills
Timeline
Sales Associate
Home Depot
12.2022 - Current
Expeditor Shipping Clerk
Milliken & Co
01.2019 - Current
Production
Wal-Mart Distribution Center
02.2009 - 01.2018
Secretary
Lowe's Masonry
02.2002 - 10.2006
Supervisor
Industrial Specialty Fabrics, Inc.
08.2000 - 02.2009
High School Diploma -
Callaway High School